Supervisor - Sky Garden

Oak View Group; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Tips

Meal allowance

40% discount on food & beverage

WSET qualifications and management培训

Ongoing training and development

Employee Assistance Programme

Regular staff socials

Supplier trips

Job summary

Join Sky Garden in London as a Hospitality Supervisor with Oak View Group, overseeing front-of-house teams to deliver premium dining experiences and impeccable guest service. This full-time role offers up to £15.71 per hour, plus tips and a paid meal allowance, within a iconic landmark venue.

You will lead guest-focused service, drive team performance, and ensure standards across shifts while benefiting from ongoing training, including WSET qualifications and management programmes, plus employee

Qualifications

• Previous experience in a Supervisor or Senior Waiter/Waitress position within a premium hospitality environment.
• Strong leadership skills with the ability to motivate and support a team.
• Passion for hospitality and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• A positive, proactive, and hands-on approach to service.

Responsibilities

• Leading and supporting the front-of-house team to deliver exceptional food and beverage service.
• Ensuring guests receive a warm, professional, and memorable experience at every stage of their visit.
• Supervising service operations, allocating responsibilities, and maintaining high standards throughout each shift.
• Supporting the management team with team training, coaching, and performance development.
• Resolving guest queries and feedback professionally and efficiently.
• Maintaining high standards of presentation, cleanliness, organisation, and compliance across the restaurant.

Skills

Leadership

Hospitality

Guest experience

Communication

Proactive service

Job description

Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About The Venue

Managed by Rhubarb, Sky Garden sits atop 20 Fenchurch Street, a.k.a. the Walkie Talkie Building, and houses three restaurants, two bars, a retail outlet, ground floor coffee kiosk and stunning event spaces. An iconic venue like no other, RHC proudly deliver a range of luxury dining options and flawless service to our spectacular, three-floor event venue and rooftop restaurant and bar experience.

Role Purpose

Join the team at Sky Garden, where exceptional dining and breathtaking views across London come together. This is the perfect opportunity for an experienced Hospitality Supervisor looking to take the next step in their career within a quality-driven environment, leading a team to deliver memorable guest experiences in one of London's most iconic dining destinations.

What You Will Be Doing

• Leading and supporting the front-of-house team to deliver exceptional food and beverage service
• Ensuring guests receive a warm, professional, and memorable experience at every stage of their visit
• Supervising service operations, allocating responsibilities, and maintaining high standards throughout each shift
• Supporting the management team with team training, coaching, and performance development
• Resolving guest queries and feedback professionally and efficiently
• Maintaining high standards of presentation, cleanliness, organisation, and compliance across the restaurant

What We Are Looking For

• Previous experience in a Supervisor or Senior Waiter/Waitress position within a premium hospitality environment
• Strong leadership skills with the ability to motivate and support a team
• Passion for hospitality and delivering exceptional guest experiences
• Excellent communication and interpersonal skills
• A positive, proactive, and hands-on approach to service

Good to know

• This role offers full-time hours paying up to £15.71 per hour, plus tips and a paid meal allowance.
• 40% discount on food and beverage across the group
• Access to ongoing training and development opportunities, including WSET qualifications and management programmes
• Employee recognition schemes, incentives, and rewards
• Regular staff socials and supplier trips
• 24/7 Employee Assistance Programme

Our Inclusion Commitments

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.