Sky Garden Bars - Floor Manager

Oak View Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Cycle to Work

40% food and beverage discount

Meals on duty

£300 employee referral scheme

Enhanced parental leave

Employee Assistance Programme

Job summary

Oak View Group's Sky Garden in London is seeking an experienced Floor Manager to support operations across Sky Pod and City Garden. You will lead from the front, ensuring exceptional guest experiences while overseeing the behind-the-scenes operational details in a high-volume, all-day service.

You'll manage front of house teams, drive service standards, contribute to team development and handle guest feedback.

Qualifications

• Experience as Head Waiter, Supervisor or Team Leader in hospitality.
• Proven ability to lead front-of-house teams in high-volume venues.
• Hands-on approach with a focus on delivering excellent service.

Responsibilities

• Leading and supporting front of house teams during service.
• Delivering guest experiences across multiple outlets.
• Managing daily operations in a busy, high-volume environment.
• Supporting team training, coaching and development.
• Monitoring service standards and operational performance.
• Handling guest feedback and resolving issues professionally.

Skills

Leadership

People management

Hospitality experience

High-volume environment

Job description

Oak View Group

About the Venue

At the top of the 'Walkie Talkie' building, Sky Garden's Bars open bright and early; throughout the day, our guests soak up the views with drinks and light snacks until the evening when the extensive cocktail list and sharing boards take the spotlight as London comes to life and music fills the air.

Role Purpose

We're looking for an experienced and ambitious Floor Manager to join the management team at London's iconic Sky Garden, supporting operations across our vibrant bar venues, Sky Pod and City Garden.

Welcoming thousands of guests each week, Sky Garden offers a unique hospitality experience, serving everyone from breakfast guests and business professionals to tourists, families and evening diners. This is an exciting opportunity for an aspiring hospitality leader to develop their career in one of London's most recognisable venues.

As Floor Manager, you'll lead from the front, ensuring exceptional guest experiences while overseeing the finer operational details behind the scenes. Working closely with your team, you'll help drive service standards, support team development and contribute to the smooth delivery of high-volume, all-day service.

What You'll Be Doing

• Leading and supporting front of house teams during service
• Delivering exceptional guest experiences across multiple outlets
• Managing daily operations within a busy, high-volume environment
• Supporting team training, coaching and development
• Monitoring service standards and operational performance
• Handling guest feedback and resolving issues professionally

What We're Looking For

• Previous experience as a Head Waiter, Supervisor, Team Leader or similar management role
• Experience within high-volume restaurants, bars or hospitality venues
• Strong leadership and people management skills
• A hands-on approach with a passion for delivering excellent service
• Confidence working in a fast-paced environment

Good to Know

Alongside a salary of £34,900 per annum, you'll benefit from excellent training and career development opportunities across our expanding hospitality group.

• management development programme
• Cycle to Work scheme
• 40% food and beverage discount across the group
• meals on duty or staff meal allowance
• £300 employee referral scheme
• enhanced parental leave
• access to a 24/7 Employee Assistance Programme

Our Inclusion Commitments

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence.

Wherever you come from, wherever you are going, we'd love to hear from you.

If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.