Supervisor Fixed Term Contract (Part Time) - Walton Accessorize

Monsoon; Walton-on-Thames; Presencial; GBP 17.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount across brands

Birthday leave

Descripción de la vacante

Monsoon Accessorize in Walton-on-Thames is seeking a part-time Supervisor on a fixed-term contract for the Walton Accessorize store. The role is 10 hours per week and focuses on delivering outstanding customer service while supporting the store team to hit targets.

You will lead by example, motivate the team, manage visuals and daily operations, and promote Accessorize values. Experience in supervision and a passion for fashion will help you thrive in a busy retail environment.

Formación

• Demonstrate customer focus and deliver one-to-one service to customers.
• Lead by example and inspire the team.
• Experience in a supervisor or key holding role delivering service excellence.
• Show passion, drive and resilience with a can-do attitude.
• Strong communication skills and decision-making to benefit the business.
• Ownership mindset and proactive problem-solving.

Responsabilidades

• Be a true brand ambassador and drive exceptional customer experience.
• Generate profit by exceeding KPIs.
• Keep teams motivated and knowledgeable to achieve excellence.
• Support management to maximise sales and implement high-standards Visual Merchandising.
• Promote piercing services and deliver them with the team.
• Stay flexible and support other stores as needed.
• Foster an inclusive environment promoting equality and kindness.

Conocimientos

Customer service

Leadership

Team motivation

Communication

Descripción del empleo

Hours / Duration:

10 hours per week

Accessorize is an exciting and ethical fashion brand, dedicated to offering accessories that enable everyone to express themselves and feel confident in their everyday. Born in the 80’s, our first store opened in Covent Garden. Accessorize now has stores across the UK, Republic of Ireland and International Markets.

We are built on a way of working we are proud of, where values and ethics go hand in hand.

We have an exciting opportunity for an experienced Part Time Supervisor for a Fixed Term Contract role at our Walton Accessorize Store.

Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success.

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• The ability to communicate openly and effectively
• A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.