Supervisor

MONSOON; Livingston; In loco; GBP 12.000 - 15.000; Part-time

Vantaggi offerti da questo lavoro

Staff uniform allowance

Staff discount across all brands

Birthday holiday

Descrizione del lavoro

MONSOON is seeking a Supervisor for Livingston Outlet on a 12 week Fixed Term Contract. You will lead a small team, drive exceptional customer service and sales, and ensure brand standards are met in-store at Livingston Designer Outlet.

We value enthusiasm, integrity and a proactive approach. The role is part-time (16 hours per week) with a competitive salary, staff benefits, and flexible working considerations where possible.

Competenze

• Experience in a supervisor or key holding role delivering excellent customer service.
• Ability to lead by example and motivate a team to deliver great store performance.
• Strong communication skills and a proactive, solution-focused approach.

Mansioni

• Lead and motivate the store team to deliver an exceptional customer experience.
• Drive sales and achieve KPIs through effective coaching and service standards.
• Manage day-to-day store operations and maintain brand standards and VM guidelines.
• Support the management team in maximizing commercial opportunities and driving store performance.
• Promote and deliver brand initiatives, including our piercing service where applicable.
• Collaborate across stores to meet targets and promote an inclusive environment.

Conoscenze

People leadership

Customer service

Communication

Decision making

Resilience

Descrizione del lavoro

Supervisor (Seasonal - Part-Time) Livingston Outlet Monsoon Ref: MON12777

Salary: Competitive

Department: Retail Management

Location: Livingston, Scotland

Position type: Permanent

Hours / Duration: 16 hours per week

Closing date: 30/11/2026

Our story begins with one man and his vision, to bring vibrant colourful and hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started in the 70's in a hippy commune in Ibiza, finishing with an overland trip east through Afghanistan and India. We are a lifestyle brand, passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished.

We are built on a way of working we are proud of, where values and ethics go hand in hand.

We are now looking for an experienced Supervisor to join the team at our Monsoon store in Livingston Designer Outlet on a 12 week Fixed Term Contract.

Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Monsoon customer. We value the qualities of enthusiasm, integrity, and the desire for success.

What are we looking for in you?

• Confident to lead by example, inspiring your team to make Monsoon a great place for all who work and shop with us
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can - do approach
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will:

• Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Monsoon values
• Generating profit, through exceeding those KPIs
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and with your team

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance - enabling you to have fun wearing our product
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day's holiday to celebrate your birthday

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.