Supervisor Premium Retail ( Fixed Term 12 months )

Stellar; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Commission scheme

Samsung work phone

Discount at Samsung members site

21 days annual leave

Health cash plan

Job summary

Stellar is seeking a proactive Supervisor to lead a Sales Specialists team at our Premium Samsung site in London. You will coach staff, ensure top-tier customer service, and help translate Stellar’s innovative vision into daily actions that delight customers.

In this role you will report to the Concession Manager and Clienteling Experience Manager, driving engagement, meeting KPIs, and fostering a collaborative, inclusive environment while upholding Samsung brand standards.

Qualifications

• Experience in a supervisory role within a retail environment preferred.
• Excellent communication and presentation skills, both one-on-one and in groups.
• Ability to stay composed and effective under pressure while delivering service excellence.

Responsibilities

• Lead and develop floor staff, driving training and progression.
• Support the Concession Manager with KPI tracking and staff engagement.
• Maintain exceptional service standards across the premium retail environment.
• Collaborate with cross-functional teams and Samsung brand reps to deliver a consistent customer experience.

Skills

Team Leadership

Customer Service

Retail Experience

CRM Knowledge

Tools

CRM systems

Job description

Are you passionate about delivering exceptional customer service and leading a dynamic team in a premium retail environment? We’re looking for an enthusiastic Supervisor to join the team at one of our Premium Samsung sites. If you thrive in a fast-paced environment, enjoy inspiring others, and are excited about bringing innovative ideas and exceptional customer experiences to life, we’d love to hear from you!

Overall purpose of the role:

As an Supervisor, you will be reporting directly to the Concession Manager & Clienteling Experience Manager. Your focus will be to support your Managers and keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium retail environment.

You will not only support your Managers in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.

Working alongside the other teams and Harrods departments, you will ensure you work collaboratively with all teams supporting where required and leading by example. You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.

About Stellar Global:

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists. Stellar is an an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.

Key Responsibilities:

• Leading Exceptional Service & Teamwork
• Generate positive experiences for customers and staff alike.
• Maintain exceptional service standards.
• Lead and develop floor staff, fostering training and progression.
• Supporting the control and accountability of team key performance indicators.
• Create a supportive, honest, and dedicated work environment.
• Inspire the team with passion for the Stellar and Samsung brands.
• Develop service standards using training tools and action plans.
• Support the Experience Clienteling Manager with CRM systems, VIP visits and B2B opportunities.
• Embrace Stellar values: Own it, Work Smart, Be-Can-Do and Stay Curious

Personal Specification:

• Nimble and adapt to change quickly and effectively, including under stressful circumstances
• Confidentiality and trust in handling sensitive situations with your Experience Specialists
• Open to learn and improve own performance and inspire others to want the same
• Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung Harrods creates a safe and inclusive environment for all
• A natural people-person, with good communication and presentation skills, for one-on-one or group interactions
• A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
• Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
• Some previous experience in a Supervisory role within a similar industry, would be an advantage

What do we offer:

• £31.5k annual salary & commission scheme
• Full time role, fully flex Mon-Sun
• Fixed Term (12 months contract )
• Samsung work phone/laptop
• Discount at Samsung members only website
• 21 days annual leave (+ the equivalent of Bank Holidays within a year)
• Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts
• Discounted Gym membership via Medicash

£31,500 - £31,500 a year