Supervisor - Personal Shopping

TN United Kingdom; Belfast; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead their retail team in delivering exceptional customer service and achieving sales targets. This role involves maximizing turnover, motivating team members, and maintaining an engaging shopping environment. The ideal candidate will be passionate about fashion, possess strong leadership skills, and have a proactive approach to sales. With a competitive salary and attractive perks, this position offers the opportunity to thrive in a fast-paced, client-focused environment while developing strong customer relationships.

Benefits

20% staff discount

Participation in the Fearless1000 Incentive Scheme

Development courses with national qualifications

50% uniform discount

Cycle to work scheme

Long service awards

Qualifications

• Exceptional people manager with strong leadership and motivational skills.
• Passionate about fashion with extensive knowledge of luxury brands.

Responsibilities

• Maximise turnover to exceed required targets and improve performance.
• Manage team performance to ensure sales targets are met.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Sales Target Achievement

Fashion Knowledge

Tools

Clienteling Tool

Job description

The provided job description contains a lot of relevant information but also exhibits some redundancies and formatting inconsistencies. To improve clarity and engagement, I will consolidate duplicate points, ensure consistent use of HTML tags, and remove irrelevant content such as the initial social network login prompt. Here is the refined version:

Your Role:

• Maximise turnover to exceed required targets and identify opportunities to continually improve performance
• Manage and motivate the performance of the team to ensure sales targets are met and exceeded
• Be a strong presence on the shop floor to drive sales both personally and through the team
• Ensure exceptional customer service is delivered at all times
• Ensure all team members have the tools and knowledge to deliver key business objectives
• Manage the presentation and merchandising of seasonal stock in line with Head Office directives
• Maintain awareness of current and market trends, understand upcoming customer promotions, and monitor local competitors
• Drive and deliver KPIs
• Create and maintain customer profiles via Flannels’ clienteling tool
• Develop and nurture strong relationships with customers to ensure loyalty and repeat business
• Research, source, and find products to satisfy clients’ requests and needs
• Monitor correspondence and ensure prompt responses to all enquiries
• Carry out additional duties within your role's responsibility and accountability

Your Profile:

• Exceptional people manager with strong leadership and motivational skills
• Excellent communication, planning, and organisational skills
• Passionate about fashion with extensive knowledge of luxury brands and designers
• A people-person with excellent interpersonal skills
• Target-driven with a proactive approach to achieving sales goals
• Ability to work in a fast-paced, client-focused environment
• High energy to drive projects to completion
• Confident, assertive, positive, and enthusiastic with a can-do attitude
• Well presented, trend-aware, and fashion-conscious

Additional Information:

• Base salary: £30,222 per annum
• Weekly, monthly, and quarterly bonuses
• 20% staff discount across all Frasers group brands
• Participation in the Fearless1000 Incentive Scheme
• Development courses with national qualifications
• 50% uniform discount
• Cycle to work scheme
• Long service awards