Supervisor - Personal Shopping

FLANNELS; Belfast; On-site; GBP 31,000; Full time

Job summary

Join a leading luxury retailer as a Supervisor in Belfast, where your passion for fashion and leadership skills will shine. In this dynamic role, you will drive sales, motivate your team, and ensure an exceptional shopping experience for customers. With a focus on personal styling and bespoke service, you will play a key role in achieving sales targets while fostering strong customer relationships. Enjoy a competitive salary, generous staff discounts, and opportunities for professional development in a vibrant retail environment. If you are trend-aware and ready to elevate the shopping experience, this is the perfect opportunity for you.

Benefits

20% Staff Discount

Cycle to Work Scheme

Long Service Awards

50% Uniform Discount

Development Courses with National Qualifications

Qualifications

• Exceptional people manager with strong leadership and motivational skills.
• Passionate about fashion with extensive knowledge of luxury brands.

Responsibilities

• Maximise turnover and manage team performance to exceed sales targets.
• Deliver exceptional customer service and maintain strong customer relationships.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Sales Target Achievement

Fashion Knowledge

Interpersonal Skills

Tools

Clienteling Tool

Job description

Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world's most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.

We are now looking for trend aware & fashion conscious retail leaders to join our team in Flannels Belfast. Your Role:

• Maximise turnover to exceed required targets and identify opportunities to continually improve performance
• Manage and motivate the performance of the team to ensure sales targets are met and exceeded
• Be a strong presence on the shop floor to drive sales both personally and through the team
• Ensure exceptional customer service is delivered at all times
• Ensure all members of the team have the tools and knowledge to deliver the key business objectives
• Manage the presentation and merchandising of seasonal stock in line with Head Office directives
• Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
• Drive and deliver KPI's
• Create and maintain customer profiles via Flannels' clienteling tool
• Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
• Research, source and find products to satisfy clients' requests and needs
• Monitor correspondence and ensure prompt response to all enquiries
• Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

The Rewards:

• Base salary £30,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• 20% staff discount across all Frasers group brands
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 50% Uniform discount
• Cycle to work scheme
• Long service awards

Your Profile:

• You will be an exceptional people manager, with strong leadership and motivational skills
• Excellent communication, planning and organisational skills
• Passionate about fashion, with extensive knowledge of luxury brands and designers.
• A people-person with excellent communication and interpersonal skills.
• Target-driven with a proactive approach to achieving sales goals.
• Ability to work in a fast-paced, client-focused environment.
• Personal qualities
• High level of personal energy to drive projects to completion
• Confident and assertive
• Positive and enthusiastic with a can do attitude
• Passion for fashion retail
• Professional manner
• Trend aware, fashion conscious and well presented at all times