Supervisor Oliver Bonas Leicester Competitive salary plus benefits

Oliver Bonas Limited; Leicester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous staff discount up to 60%

24-hour employee assistance programme

Flexible holiday up to 35 days

Profit-related bonus scheme

Private medical or health plan options

Pension enrollment

Refer a Friend incentive

Equity, Diversity & Inclusion networks

Mental Health support

360L eLearning platform access

In-store refreshments

Job summary

Oliver Bonas Limited is seeking a positive and ambitious Supervisor for our new Fosse Park store in Leicester. You will work with the store management team to drive sales through superb customer service and strong operational standards, and you may act in the absence of the Store Manager.

The role offers a flexible number of hours across days and shifts with advance rota planning. We value fun, kindness and a proactive attitude.

Qualifications

• Experience in retail at supervisor or key holder level.
• Strong customer service and people management skills.
• Positive, vibrant and flexible approach to work.

Responsibilities

• Contribute to store sales growth through customer service and operational standards.
• Manage store in the absence of the Store Manager and Assistant Store Manager.
• Lead daily briefings and support the team in achieving targets.
• Ensure cash handling, till transactions and cashing up follow company guidelines.
• Maintain store merchandising to company standards and keep top sellers stocked.
• Uphold health, safety and security guidelines.

Skills

Retail supervision

Job description

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB in our brand new Fosse Park store.

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity