Supervisor

Oliver Bonas; West Bridgford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous employee discount up to 60%

Free access to 24 hour employee health

Flexible holiday - 30 days +

Annual discretionary bonus

Private medical / health plan

Pension scheme

Refer a Friend incentive

EDI and inclusion initiatives

Mental health support

360L eLearning access

In-store refreshments

Job summary

Oliver Bonas is seeking an OB Supervisor to join the store management team in West Bridgford. You will drive sales through outstanding customer service and top-tier store operations, including cash handling and daily briefings in the manager’s absence.

You will mentor a team, analyse store performance against targets, and ensure products are merchandised to plan. The role offers flexible hours with a fixed weekly pattern within a full-time framework.

Qualifications

• Experience in retail at supervisor or key holder level.
• Confident and engaging with strong customer focus.
• Ability to follow cash handling procedures and maintain till accuracy.
• Strong organisational skills and multi-tasking ability.
• Commercial awareness and a proactive attitude.

Responsibilities

• Contribute to store sales growth through commercial analysis of footfall, conversions and KPIs.
• Ensure team awareness of sales targets and current performance and impact on KPIs.
• Serve as a role model by delivering exceptional customer experiences and guiding the team to similar standards.
• Lead daily briefings to share targets and focuses when Store Manager is absent.
• Support the team in the manager's absence and maintain store standards.
• Follow company cash handling guidelines for Till transactions and cashing up.
• Review replenishment needs to keep top sellers well merchandised and available.
• Adhere to health & safety and security guidelines.

Skills

Team leadership

Customer service

Cash handling

Merchandising

KPI analysis

Communication

Organisation

Problem solving

Job description

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly. A bit about us ... At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role ... OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines. Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who's looking for opportunities to learn more. At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our EDI commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

West Bridgford

Competitive salary plus benefitsFull time, Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store