Supervisor

Oliver Bonas; Ashton-under-Lyne; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Employee discount up to 60%

24h employee assistance programme

Flexible holiday 30–35 days

Profit-related bonus scheme

Westfield Health plan or Private Med.

Auto-enrolment into pension

Refer a Friend incentive

Enhanced parental leave

EDI voice network and inclusion

Job summary

Oliver Bonas is seeking an enthusiastic Supervisor to join Team OB. You’ll work with the store management team to drive sales through outstanding customer service and robust operational standards.

In the absence of senior managers you’ll lead, bring energy, and inspire the team to deliver OB’s playful, high-quality customer experience. The role offers a flexible contract with fixed weekly hours and advance rota communication.

Qualifications

• Experience in retail at supervisor or key holder level.
• Strong customer service orientation and positivity.
• Excellent organisational and multitasking abilities.
• Commercial awareness with a proactive mindset.

Responsibilities

• Contribute to store sales growth through commercial analysis and KPIs.
• Ensure awareness of sales targets and current performance among the team.
• Lead by example to deliver exceptional customer experiences.
• Hold daily briefings on targets and focuses in the manager's absence.
• Support the team in the manager's absence and manage till transactions.
• Oversee replenishment and merchandising to company standards.
• Follow health, safety and security guidelines.

Skills

Retail supervision

Customer service

Organisational skills

Commercial awareness

Ambition & resourcefulness

Job description

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB.

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us ...

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role ...

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.
• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who's looking for opportunities to learn more.

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store