Supervisor

Oliver Bonas Limited; York and North Yorkshire; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Generous employee discount

24 hour employee assistance programme

Flexible holiday – 30 days

Annual profit related bonus

Private medical / health plan

Pension scheme

Refer a Friend incentive

Enhanced parental leave

EDI & inclusion network

Mental Health support

Learning and development platforms

In-store refreshments

Résumé du poste

Oliver Bonas is seeking a positive and ambitious Supervisor to join Team OB. You will work with the store management team to drive sales through exceptional customer service and strong operational standards.

In the absence of the Store Manager, you will lead the team and ensure the store runs smoothly with a sense of fun and OB enthusiasm. The role offers flexibility with a fixed number of hours per week across varied shifts, and conversations about flexible working are welcome.

Qualifications

• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and readiness to take on anything.
• Kind, helpful and considerate towards customers and team members.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and willingness to learn more.

Responsabilités

• Contribute to store sales growth through commercial analysis and KPIs.
• Ensure team awareness of sales targets and performance.
• Deliver exceptional customer experiences and model high standards.
• Lead daily briefings on targets and focuses in manager's absence.
• Support the team in the manager's absence.
• Follow cash handling guidelines for till transactions and reconciliations.
• Review replenishment needs to keep top sellers available and store merchandised.
• Follow all health, safety and security guidelines.

Connaissances

Retail supervisor experience

Customer service excellence

Organisational skills

Commercial awareness

Ambition and initiative

Description du poste

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB.

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity