Supervisor - Newcastle Airport - Full Time

JD Sports Fashion; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading sports fashion retailer is seeking a Supervisor for their Newcastle Airport location. The role involves managing staff, ensuring excellent customer service, and driving sales. Candidates should have supervisory experience in retail and a passion for customer engagement. This full-time position offers various benefits, including a monthly bonus and discounts on products.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Opportunities to volunteer

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail and understanding of trends.
• Experience in coaching and mentoring.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive sales targets and monitor staff service levels.
• Train and develop staff, ensuring high standards.

Skills

Communication

Attention to Detail

Customer Service

Job description

Supervisor - Newcastle Airport - Full Time

Join to apply for the Supervisor - Newcastle Airport - Full Time role at JD Sports Fashion

Supervisor - Newcastle Airport - Full Time

4 days ago Be among the first 25 applicants

Join to apply for the Supervisor - Newcastle Airport - Full Time role at JD Sports Fashion

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

40 Hour contract

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• As a supervisor, you’ll be doing the following:
• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
  
  

Role Objectives And KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required .
  
  

Skills And Experience

• Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and mentoring individuals
• Strong communication skills
• Strong attention to detail & ability to maintain high standards on the shop floor
• Promote JD Group values to internal and external stakeholders
• Benefits
  
  

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance
  
  

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Apply Now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at JD Sports Fashion by 2x

Get notified about new Supervisor jobs in Newcastle Upon Tyne, England, United Kingdom.

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Newcastle Upon Tyne, England, United Kingdom 3 weeks ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Hospitality and Guest Experience Manager – The Patterdale Estate

North Shields, England, United Kingdom 3 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Gateshead, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Newcastle Upon Tyne, England, United Kingdom 3 days ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Hotel Gotham - Assistant Restaurant Manager

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Gateshead, England, United Kingdom 2 weeks ago

South Tyneside, England, United Kingdom 2 weeks ago

Gateshead, England, United Kingdom 2 weeks ago

Gateshead, England, United Kingdom 2 weeks ago

Gateshead, England, United Kingdom 3 weeks ago

Tyne And Wear, England, United Kingdom 2 weeks ago

Gateshead, England, United Kingdom 4 weeks ago

Stanley, England, United Kingdom 1 month ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Hexham, England, United Kingdom 2 weeks ago

Houghton-Le-Spring, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Sunderland, England, United Kingdom 3 weeks ago

Newcastle Upon Tyne, England, United Kingdom 3 days ago

Gateshead, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.