Supervisor - Newcastle Airport - Full Time

JD GROUP; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in retail is seeking a Supervisor to join their Junior Management team in Newcastle upon Tyne. The role involves providing managerial support, ensuring high customer service levels, and training staff. Ideal candidates will have previous supervisory experience and a passion for retail. The position offers various benefits, including a monthly bonus and employee discounts.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive deals and discounts

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Strong communication skills and attention to detail.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets by monitoring staff service levels.
• Train and develop staff while maintaining shop floor standards.

Skills

Communication

Attention to Detail

Coaching

Customer Service

Job description

Role overview:

40 Hour contract

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising all staff while maintaining shop floor standards. Additionally, you will handle certain managerial processes daily as instructed by Store Management.

Responsibilities:

• As a supervisor, you’ll be responsible for:

• Delivering excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Driving and exceeding sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.

• Maintaining high visual merchandising standards using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Training and developing staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.

• Drive all additional KPIs including Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promoter Score.

• Ensure stock accuracy during store audits.

• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail or customer-facing environment.

• Passionate about retail and knowledgeable about the latest trends and competitors.

• Previous experience in coaching and mentoring individuals.

• Strong communication skills.

• Strong attention to detail and ability to maintain high standards on the shop floor.

• Ability to promote JD Group values to internal and external stakeholders.

Benefits:

We recognize our employees' hard work and offer a range of benefits:

• Monthly discretionary bonus schemes.

• Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals and discounts through our online benefits platform (TELUS Health).

• Access to counselling services, digital health, and well-being advice via TELUS Health.

• Health cash plans.

• Internal development courses to support personal and professional growth.

• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).

• Discounted gym memberships at JD Gyms.

• Opportunities to join colleague networks, share experiences, and support initiatives for positive change.

• Volunteer opportunities and contributions to the JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.