Supervisor - Newcastle Airport - Full Time

Naylor's Equestrian Llp; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company in Newcastle upon Tyne seeks a Supervisor to join their Junior Management team. The role involves delivering exceptional customer service, driving sales, and training staff. Candidates should have supervisory experience in a fast-paced environment and a passion for retail. The company offers a range of benefits including discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive online deals and discounts

Access to counselling services

Health cash plans

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail with understanding of trends.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive sales targets and maintain visual merchandising standards.
• Train and develop staff and ensure mandatory training completion.

Skills

Communication

Attention to Detail

Coaching

Job description

Role overview:

40 Hour contract

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising all staff while maintaining shop floor standards and handle managerial processes as directed by Store Management.

Responsibilities:

• As a supervisor, you’ll do the following:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, keeping stock clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of the latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail and ability to maintain high standards on the shop floor.

Benefits:

We recognize our employees’ efforts and offer some amazing benefits:

• Monthly discretionary bonus schemes
• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to counselling services, digital health, and well-being advice via TELUS Health
• Health cash plans

Additional development opportunities include internal courses, apprenticeships, accredited qualifications, discounted gym memberships, colleague networks, volunteering initiatives, employer forums, and incremental holiday allowance.