Supervisor - Newcastle Airport - Full Time

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company is seeking a Supervisor for their Newcastle Airport location. This full-time role involves managerial support, enhancing customer service, and driving sales performance. Ideal candidates will have supervisory experience in retail and a passion for customer satisfaction. The position offers opportunities for personal development and attractive benefits.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive deals and discounts

Access to counselling and well-being advice

Health cash plans

Internal development courses

Opportunities for apprenticeships

Discounted gym memberships

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced retail environment.
• Strong communication skills and attention to detail.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets while maintaining visual merchandising standards.
• Train and develop staff and ensure completion of mandatory training.

Skills

Communication

Attention to detail

Coaching

Retail knowledge

Job description

Social network you want to login/join with:

Supervisor - Newcastle Airport - Full Time, Newcastle upon Tyne

col-narrow-left

Client:

JD Group

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Retail

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5308a3fcc549

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

col-wide

Job Description:

Role overview: 40 Hour contract

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising staff while maintaining shop floor standards. Additionally, you will handle certain managerial tasks as directed by Store Management.

Responsibilities:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards through engaging techniques, ensure stock is clean and presentable, and support sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing relevant training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Attention to detail and ability to maintain high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to counselling, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and volunteering opportunities.