Supervisor Mowchi East Ham

Afrikana Kitchen; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Discount for Friends and Family

Clear development opportunities as we\

Job summary

Mowchi is seeking a Supervisory leader to guide shifts, maintain quality, and support a fast-paced café team in Greater London. You will drive customer experiences and model exemplary service on the floor, with hands-on leadership and a focus on atmosphere and guest satisfaction.

You will collaborate with the General Manager, mentor staff, and help shape the café culture while delivering consistent results and guest delight.

Qualifications

• Experience leading hospitality teams in fast-paced environments.
• Strong communication and people management skills.
• Ability to motivate staff and maintain high service standards.

Responsibilities

• Lead shifts on the front or back of house to set the tone.
• Develop and support team members in real time.
• Maintain high standards of product, service and presentation.
• Open and close the café safely and ensure daily routines run smoothly.
• Handle guest feedback with calm professionalism.
• Support store initiatives to drive sales and community presence.
• Collaborate with the General Manager to improve performance and culture.

Skills

Leadership

Communication

Team leadership

Hospitality

Customer service

Job description

Overview

Love leading shifts and creating great guest experiences?

We’re hiring Supervisors come help set the tone at Mowchi.

A bit about Mowchi:

Mowchi started with a simple but ambitious idea, create a space where premium matcha, bubble tea and Asian inspired flavours exist in balance.

Our cafés are minimalist, calm and inspired by East Asia’s street culture. We focus on quality, detail and atmosphere. Every drink is made with intention. Every guest interaction matters.

About Mowchi

At Mowchi, we believe great vibes starts with great people. We support our teams, celebrate individuality and grow together. If you’re passionate about hospitality, people and building something meaningful, you’ll feel at home here.

Responsibilities

What’s the role?

As a Supervisor, you lead from the floor. You’re hands on, calm under pressure and confident setting the pace for your team. You care about quality, about people and about creating a space guests genuinely enjoy being in.

You’re someone who thrives both independently and alongside a team. You take pride in great service and naturally encourage others to do the same. You understand that small details in product, in atmosphere, in guest interaction make all the difference.

You’re guest focused and quality driven. Whether it’s a regular or someone walking in for the first time, you make sure they leave feeling looked after.

What will I do?

• Leading shifts and setting the tone on either front or back of the house
• Supporting and developing team members in real time
• Maintaining high standards across product, service and presentation
• Opening and closing the café safely
• Handling guest feedback calmly and confidently
• Supporting store initiatives that drive sales and community presence
• Working closely with the General Manager to continuously improve performance
• You’ll play a key role in shaping the culture of your café and building strong connections within the local neighbourhood.

Benefits

• Competitive pay
• Discount for Friends and Family
• Clear development opportunities as we grow

Who Mowchi is looking for

• Experienced in leading hospitality teams in fast paced environments
• Someone who loves café culture and people
• Confident working in a fast paced environment
• Strong communicator and natural team leader
• Detail focused and proud of quality standards
• Comfortable making decisions and staying organised under pressure

If you’re passionate about hospitality, people and building something meaningful, you’ll feel at home here.