Supervisor - Heathrow T5

Naylor's Equestrian Llp; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in London is seeking a Supervisor to join their Junior Management team. The role involves providing managerial support, enhancing customer service levels, supervising staff, and maintaining shop floor standards. The ideal candidate will have previous supervisory experience in a fast-paced environment and a passion for retail. This position offers various benefits, including a monthly bonus scheme and discounts on products. Join us to contribute to our team's success and drive sales!

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Exclusive deals through online benefits platform

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail and knowledgeable about trends.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets by monitoring staff.
• Train and develop staff, ensuring completion of training.

Skills

Communication

Attention to detail

Coaching

Mentoring

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff and maintaining shop floor standards. Additionally, you will handle certain managerial processes daily as instructed by Store Management.

Responsibilities:

As a supervisor, you will:

1. Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
3. Maintain high visual merchandising standards using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
4. Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail and knowledgeable about the latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Attention to detail and ability to maintain high standards on the shop floor.

Benefits:

We recognize our employees' efforts and offer benefits such as:

• Monthly discretionary bonus schemes.
• Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
• Volunteer opportunities and contribution to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.