Supervisor - Heathrow t5

JD GROUP; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Junior Manager to join their team in London. This role involves providing managerial support, enhancing customer service, and driving sales targets. The ideal candidate will have previous supervisory experience in a fast-paced environment and a passion for retail. You will be responsible for training staff, maintaining high visual merchandising standards, and contributing to the store's KPIs. The position offers various benefits including a monthly bonus, employee discounts, and opportunities for personal development.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive deals and discounts

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail with understanding of trends.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets through effective staff monitoring.
• Train and develop staff, ensuring they complete mandatory training.

Skills

Strong communication skills

Attention to detail

Coaching and mentoring

Understanding of retail trends

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards and handle managerial processes as directed by Store Management.

Responsibilities:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.

• Maintain high visual merchandising standards using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing relevant training assessments.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the store's monthly sales target.

• Drive all additional KPIs including Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promoter Score.

• Ensure stock accuracy during store audits.

• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.

• Passionate about retail with a good understanding of the latest trends and competitors.

• Experience in coaching and mentoring individuals.

• Strong communication skills.

• Strong attention to detail and ability to maintain high standards on the shop floor.

• Ability to promote JD Group values to internal and external stakeholders.

Benefits:

We recognize our employees' hard work and offer the following benefits:

• Monthly discretionary bonus schemes.

• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals and discounts from retail and hospitality partners via our online benefits platform (TELUS Health).

• Access to counselling services, digital health, and well-being advice through TELUS Health.

• Health cash plans.

• Internal development courses supporting personal and professional growth.

• Access to apprenticeships and accredited qualifications—earn while you learn with nationally recognized qualifications (England only).

• Discounted gym memberships at JD Gyms.

• Colleague networks for sharing experiences and supporting initiatives that promote positive change.

• Opportunities to volunteer and contribute to JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.