Supervisor F&B

The Westin London City; Greater London; Sur place; GBP 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Staff accommodation rates across UK

Death in service cover

Cycle to Work Scheme

Health Cash Plan (HSF)

Private Medical Insurance

Employee Assistance Programme (EAP)

Workplace Pension Scheme

Learning & Development opportunities

Résumé du poste

Florattica is recruiting a Food & Beverage Supervisor to lead daily operations and drive exceptional guest experiences in a fast-paced hospitality setting. You will supervise the team, maintain service standards, and collaborate with kitchen, bar, and other departments to ensure smooth, high-quality service.

The role requires strong leadership, attention to detail, and a proactive approach to staff development, upselling, and guest engagement. Join a growing luxury hospitality group in London.

Qualifications

• Previous experience in a Food & Beverage Supervisor role.
• Passion for hospitality and delivering outstanding guest experiences.
• Strong leadership and communication skills.

Responsabilités

• Supervise and coordinate daily F&B operations.
• Lead, motivate, and support the team to deliver guest experiences.
• Maintain high standards of service, presentation, and detail.
• Assist with stock control and wastage minimisation.
• Work with kitchen, bar and other departments for seamless ops.
• Handle guest inquiries, feedback and complaints professionally.

Connaissances

Leadership

Guest service

Communication

Team motivation

Problem solving

Upselling

Description du poste

Food & Beverage Supervisor – Florattica

Overview of Role

We are currently looking for an experienced, passionate, and highly motivated Food & Beverage Supervisor to join our dynamic team at Florattica.

We are seeking an enthusiastic hospitality professional with excellent leadership skills, a strong attention to detail, and a genuine passion for delivering exceptional guest experiences.

Working closely with the Food & Beverage Management team, the successful candidate will be responsible for supporting the daily operations of Florattica, ensuring high standards of service, maintaining operational efficiency, and creating a welcoming and memorable experience for every guest.

This is an exciting opportunity for someone who thrives in a fast-paced, vibrant hospitality environment and is looking to develop their career within a growing hospitality group.

The Role

• Supervise and coordinate daily Food & Beverage operations, ensuring smooth and efficient service at all times.

• Lead, motivate, and support the team to consistently deliver exceptional guest experiences.

• Maintain the highest standards of customer service, professionalism, presentation, and attention to detail.

• Support the management team in overseeing daily operations, including opening and closing procedures.

• Ensure all team members follow company policies, service standards, and operational procedures.

• Handle guest enquiries, feedback, and complaints professionally, ensuring prompt and effective resolutions.

• Assist with training, coaching, and developing team members to improve service standards and product knowledge.

• Monitor service performance and proactively identify opportunities for improvement.

• Work closely with the kitchen, bar, and other hotel departments to ensure effective communication and seamless operations.

• Support stock control, inventory management, ordering, and minimising wastage.

• Ensure compliance with health and safety, food hygiene, licensing regulations, and company procedures.

• Assist with staff scheduling, break management, and effective allocation of team members during service.

• Support the management team in achieving revenue targets through upselling, product knowledge, and excellent guest engagement.

• Maintain a clean, organised, and welcoming environment in line with Florattica's standards.

• Lead by example, promoting teamwork, accountability, and a positive working environment.

• Take responsibility for the smooth running of the venue in the absence of senior management, when required.

What We Offer

• Flexible working (subject to role requirements and probationary review)

• Staff accommodation rates across UK hotels

• Death in service cover

• Cycle to Work Scheme

• Tech Scheme

• Health Cash Plan (HSF)

• Referral Scheme (Recruit a Friend)

• Workplace Pension Scheme

• Access to Employee Assistance Programme (EAP) and wellbeing support

• Eyecare vouchers

• Private Medical Insurance

• Continuous Learning & Development opportunities

• Employee Recognition Programme and social events

• Opportunities for career progression within a growing hospitality group

The Candidate

• Previous experience in a Food & Beverage Supervisor role or a similar leadership position within a busy restaurant, bar, rooftop venue, or premium hospitality environment.

• A genuine passion for hospitality and delivering outstanding guest experiences.

• Strong leadership skills with the ability to motivate, inspire, and support a diverse team.

• Excellent communication and interpersonal skills, with a professional and approachable attitude.

• Ability to remain calm, organised, and solution-focused under pressure.

• Experience working in a fast-paced, high-volume environment while maintaining exceptional service standards.

• Strong knowledge of Food & Beverage operations, including food service, cocktails, wines, spirits, and premium beverages.

• A proactive, hands-on approach with excellent attention to detail.

• Confidence in handling guest complaints and resolving operational challenges effectively.

• Ability to multitask, prioritise responsibilities, and make decisions independently when required.

• Good understanding of stock management, cost control, and upselling techniques.

• Knowledge of food safety, health and safety, and licensing regulations.

• Flexibility to work evenings, weekends, and bank holidays according to business needs.

• A positive attitude, strong work ethic, and willingness to lead by example.

• A team player who takes ownership, demonstrates accountability, and contributes to a supportive working environment.

• A genuine interest in developing professionally and progressing within the hospitality industry.

• You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required.

About Florattica

Located in the heart of London, Florattica is a stylish rooftop bar offering an elevated hospitality experience, combining creative cocktails, a vibrant atmosphere, and stunning views of the city.

With its distinctive design and sophisticated yet welcoming environment, Florattica provides the perfect setting for guests to relax, celebrate, and enjoy memorable moments.

Our team is passionate about delivering exceptional service, creating memorable guest experiences, and maintaining the highest standards of hospitality.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hotspots across the UK, Middle East, Africa, and Canada.

The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s.

The Group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

Join our team at Florattica and become part of an exciting, vibrant hospitality environment where passion, teamwork, and exceptional service are at the heart of everything we do.