Waiter/ress

The Westin London City; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Staff accommodation rates across UK

Death in service cover

Cycle Scheme

Tech Scheme

Health Cash Plan (HSF)

Recruit a Friend referral scheme

Workplace pension scheme

EAP and wellbeing support

Eyecare vouchers

Private Medical Insurance

Learning & Development opportunities

Recognition Programme and socialEvents

Job summary

Florattica Rooftop London, a rooftop bar and restaurant, is seeking a passionate Waiter/Waitress to join the team. You will deliver memorable guest experiences in a vibrant, fast-paced environment and play a key role in upholding high service standards.

The ideal candidate is enthusiastic about hospitality, confident with guests, and capable of personalised service while collaborating with the Front of House team.

Qualifications

• Previous experience as a Waiter/Waitress or Front of House role preferred.
• Able to work in a fast-paced environment.
• Confident when interacting with guests and offering recommendations.

Responsibilities

• Deliver friendly, professional and attentive service to all guests.
• Welcome guests and ensure they feel looked after throughout their experience.
• Take orders accurately for food and beverages.
• Provide knowledge on menus including ingredients and allergens.
• Explain and recommend menu items to guests.
• Serve food and drinks according to service standards.
• Keep tables and service areas clean and well-maintained.
• Anticipate and respond promptly to guest needs.
• Communicate with bar, kitchen and Front of House team.
• Process bills and payments accurately.
• Support team during busy periods and events.
• Follow health, safety, and responsible service procedures.

Skills

Hospitality service

Guest interaction

Attention to detail

Team player

Communication skills

Tools

Menu knowledge

Allergens knowledge

Job description

Overview of Role

We are currently looking for an enthusiastic, professional and guest-focused Waiter / Waitress to join our growing team at Florattica Rooftop London.

Working within a vibrant and fast-paced rooftop bar and restaurant environment, the successful candidate will play an important role in delivering an exceptional guest experience and maintaining the high standards of service expected at Florattica.

The ideal candidate will be passionate about hospitality, confident when interacting with guests, and able to provide attentive and personalised service while contributing positively to the wider Front of House team.

The Role

As a Waiter / Waitress at Florattica, your responsibilities will include:

• Delivering friendly, professional and attentive service to all guests.
• Welcoming guests and ensuring they feel looked after throughout their experience.
• Taking food and beverage orders accurately and efficiently.
• Having a strong knowledge of the food and beverage menus, including ingredients and allergens.
• Providing recommendations and confidently explaining menu items to guests.
• Serving food and drinks according to Florattica's service standards.
• Ensuring tables and service areas are prepared, clean and maintained throughout the shift.
• Anticipating guests' needs and responding promptly to requests.
• Communicating effectively with the bar, kitchen and wider Front of House team.
• Handling guest feedback professionally and escalating any concerns to a supervisor or manager when required.
• Processing bills and payments accurately.
• Supporting the team during busy services, events and private functions.
• Following all company procedures relating to health & safety, food hygiene and responsible service of alcohol.
• Contributing to a positive, professional and collaborative working environment.

What We Offer

• Flexible working, subject to role and probationary review.
• Staff accommodation rates across UK hotels.
• Death in service cover.
• Cycle Scheme.
• Tech Scheme.
• Health Cash Plan (HSF).
• Referral Scheme – Recruit a Friend.
• Workplace pension scheme.
• Access to EAP and wellbeing support.
• Eyecare vouchers.
• Private Medical Insurance.
• Continuous Learning & Development opportunities.
• Recognition Programme and social events.

The Candidate

We are looking for someone who:

• Is passionate about hospitality and delivering memorable guest experiences.
• Is friendly, approachable, professional and confident.
• Has previous experience as a Waiter / Waitress or in a similar Front of House role, preferably within a busy restaurant, bar or hotel environment.
• Is comfortable working in a fast-paced and dynamic environment.
• Has excellent communication and interpersonal skills.
• Demonstrates strong attention to detail and takes pride in maintaining high service standards.
• Is a strong team player with a positive and proactive attitude.
• Is flexible and available to work evenings, weekends and bank holidays as required.
• Has good knowledge of food and beverages; wine and cocktail knowledge would be an advantage.
• Is confident communicating with an international clientele.
• Demonstrates and role-models the company's core values.
• Has the right to work in the UK. Documented evidence of eligibility will be required from successful candidates.

About Florattica

Florattica is a rooftop bar and restaurant in the heart of London, offering guests a distinctive hospitality experience combining stunning views of the city with carefully crafted food, cocktails and attentive service.

Our team is committed to creating memorable experiences for every guest, with a strong focus on quality, attention to detail and genuine hospitality.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada.

The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The Group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.