Supervisor - Costa

Moto; Thatcham; On-site; GBP 27,000; Full time

Job summary

An established industry player in the coffee shop sector is seeking a dynamic Supervisor to lead their team and enhance customer experiences. This role offers a unique opportunity to work within the nation’s favourite coffee shop, where you will be empowered to run the unit and deliver exceptional service. As a Supervisor, you will not only drive sales and manage costs but also foster a supportive environment for your team, ensuring they have the tools and guidance to excel. With fabulous development opportunities and a strong emphasis on customer satisfaction, this position is perfect for those looking to advance their career in management while making a positive impact on the customer journey.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Funded qualifications for career development

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading teams to achieve excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Coaching team members and identifying training needs.

Skills

Leadership

Customer Service

Communication

Decision Making

Education

Experience in Team Leadership

Job description

Supervisor

£27,000 per annum - 40 hours per week

Address: Chieveley Services, M4, Oxford Rd, Hermitage, Thatcham RG18 9XX

As a Supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, supervisor, or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant, or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

Where our customer’s journey pauses, yours just begins.

Apply today!

*Please note internally this role is called Team Leader

INDTL

Want to know what it's like to work for us? Find out from our colleague Fabiana.