Supervisor - 20 Hours - Bromley

Søstrene Grene Import A/S; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Søstrene Grene Import A/S in Bromley, United Kingdom, is seeking a capable Supervisor to lead daily store activities and drive excellent customer service. You will guide a small team, manage tasks, handle stock and cash, and help uphold a positive, proactive shop floor environment.

The role involves opening/closing duties, staff scheduling input, liaising with management, and resolving customer concerns in a fast-paced retail setting.

Qualifications

• Experience supervising staff in fast-paced retail environments.
• Strong leadership and customer service skills.
• Ability to train new starters and delegate tasks.

Responsibilities

• Manage the workflow of the shop floor and delegate tasks.
• Supervise staff, monitor performance, and provide feedback.
• Ensure the store is well stocked and organized.
• Open/close the store; sign writing and handling deliveries.
• Address customer complaints professionally and maintain a positive team spirit.

Skills

Staff supervision

Customer service

Leadership

Cash handling

Team coordination

Tools

POS system

Job description

Welcome to the Wonderful World of Anna and Clara

Do you have a passion for retail, customer service, and leadership?

Søstrene Grene is seeking an exceptional Supervisor with a proven track record in fast-paced retail environments to join our team in our flagship store at Bromley

A Supervisor at Søstrene Grene has a busy and diverse role.

Supervisor responsibilities include managing the effective workflow of the shop floor, delegating tasks, supervising staff and tasks, training new starters, setting a high example, and creating a good Team spirit.

Other responsibilities include:

• Managing the effective workflow of the shop floor
• Identifying tasks that need to be completed and delegating jobs to the right people
• Ensuring shop floor is always well stocked, communicating to staff what areas need to be refilled.
• Supervising work, evaluating performance, and providing feedback to colleagues and/or your manager as required.
• Creating a positive and proactive work environment for your Team, by leading with a 'can-do' attitude.
• Managing conflict
• Training new hires
• Keyholder duties, including opening and closing the store
• Assuming additional management responsibilities as may be required in the absence of the Management team.
• Assisting with staff scheduling as required
• Receiving, processing, and organising store deliveries
• Sign writing in line with established guidelines.
• Processing customer payments using the shop's Point of Sale (POS) system.
• End of day cashing up and float management.
• Cash Safe management and G4S lodgements
• Addressing and resolving customers complaints in a professional manner.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Location: High Street, 64, Units 209 and 210, BR1 1DN, Bromley, United Kingdom