Store Team Lead: Customer Experience & Ops

Søstrene Grene Import A/S; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Søstrene Grene Import A/S in Bromley, United Kingdom, is seeking a capable Supervisor to lead daily store activities and drive excellent customer service. You will guide a small team, manage tasks, handle stock and cash, and help uphold a positive, proactive shop floor environment.

The role involves opening/closing duties, staff scheduling input, liaising with management, and resolving customer concerns in a fast-paced retail setting.

Qualifications

• Experience supervising staff in fast-paced retail environments.
• Strong leadership and customer service skills.
• Ability to train new starters and delegate tasks.

Responsibilities

• Manage the workflow of the shop floor and delegate tasks.
• Supervise staff, monitor performance, and provide feedback.
• Ensure the store is well stocked and organized.
• Open/close the store; sign writing and handling deliveries.
• Address customer complaints professionally and maintain a positive team spirit.

Skills

Staff supervision

Customer service

Leadership

Cash handling

Team coordination

Tools

POS system

Job description

Søstrene Grene Import A/S in Bromley, United Kingdom, is seeking a capable Supervisor to lead daily store activities and drive excellent customer service. You will guide a small team, manage tasks, handle stock and cash, and help uphold a positive, proactive shop floor environment.

The role involves opening/closing duties, staff scheduling input, liaising with management, and resolving customer concerns in a fast-paced retail setting.