Supervisor

JDSports; Truro; On-site; GBP 21,000 - 26,000; Full time

Job summary

JDSports in the United Kingdom seeks a Supervisor to support the shop floor and uphold high service standards. You will help colleagues across shifts, assist with opening/closing, till operations and ensure brand presentation is maintained.

The role requires supervisory experience, strong communication, and a keen eye for detail with a customer-focused approach to delivery and store performance.

Qualifications

• Experience supervising teams in fast-paced retail environments.
• Ability to guide colleagues on the shop floor.
• Maintains high service, presentation, and store standards.
• Promotes company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers and resolving queries.
• Monitor service levels and assist with product placement.
• Maintain visual and operational standards on the shop floor.
• Assist with opening/closing and till operations.

Skills

Supervisory experience

Strong communication

Attention to detail

Customer service orientation

Job description

Role Overview

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You'll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.