Supervisor

Astrid & Miyu; St Albans; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission

Job summary

Astrid & Miyu is opening a new store in St Albans and seeks a passionate Supervisor to lead the team in guest-focused experiences. You will host from the heart, coach colleagues, and ensure standout service while maintaining store standards.

You'll coach a high-performing team, manage stock and loyalty sign-ups, and contribute to a welcoming, vibrant brand environment in a fast-growing jewellery retailer.

Qualifications

• Values-driven approach aligned with Astrid & Miyu's culture.
• Strong interpersonal skills and customer centricity.
• Experience leading in-store teams to deliver exceptional service.
• Ability to coach and grow a team in a retail setting.
• Proactive problem solver with adaptability to change.
• Curiosity to improve processes and guest experiences.

Responsibilities

• Inspire and empower your team to host from the heart, guiding warmth and ownership in every interaction.
• Drive ongoing improvements to the customer experience, leading a centre of innovation.
• Be the product knowledge expert to drive sales and motivate the team.
• Use creativity to set engaging team challenges and interactive store experiences.
• Track and adapt to daily sales results to stay on target.
• Partner with Store Manager to mentor and develop the team for growth.
• Communicate clearly and deliver timely feedback to all levels of staff.
• Recognise achievements and identify development opportunities for the team.
• Foster open communication, collaboration, and mutual support.
• Ensure the store maintains cleanliness, organisation, and visual merchandising.

Skills

Values champion

Brand ambassador

Store supervisor experience

Mentoring

Problem solving

Curiosity

Job description

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people. We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything We Do Is Guided By Our Values

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Location: St Albans, UK.

Hours: 22 hours per week.

Salary & Benefits: £13.45 per hour + commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

This winter, we'll be opening our doors to a brand new store for jewellery lovers in the heart of St Albans. We're looking for a passionate team to help bring this beautiful new space to life, hosting from the heart and creating unforgettable experiences for every customer who walks through our doors.

The Supervisor Mission

Experiential Retail

• Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
• Be the expert in product knowledge to drive sales and inspire the team
• Use your creativity to set team challenges to create an engaging interactive experience in store
• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

What You'll Need To Thrive

• A values champion and brand ambassador our values must resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• This role is suitable for anyone with Supervisor experience in a store
• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.