Supervisor

Red Lion; Radlett; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free meals

Weekly pay

28 days holiday

Staff discount

Share Save Scheme

Company pension

Career development

Job summary

Red Lion in Radlett seeks an enthusiastic Supervisor to oversee daily hospitality operations, lead shifts and ensure outstanding guest service. You will engage with guests and staff to maintain high standards across service areas.

You will train team members, act as a trusted key holder and contribute to a welcoming pub culture, with opportunities for career development and a competitive benefits package.

Qualifications

• Deliver exceptional customer service and build rapport with customers and team.
• Lead shifts safely and effectively as a key holder.
• Commitment to developing the team through training and development opportunities.
• Passion for hospitality and career in hospitality with ongoing development.

Responsibilities

• Lead supervisor shifts and oversee daily service operations.
• Maintain standards of service, cleanliness and presentation during peak times.
• Support training and development of team members to ensure consistent guest experiences.

Skills

Customer service

Team leadership

Staff training

Key holder

Job description

Supervisor

Standing proudly in the heart of Radlett village, the Red Lion has been serving the best of seasonal British food and award-winning ales since the 1900s. Favourite among many in Hertfordshire, our pub offers classic nostalgia as well as a sprinkle of modern times. Guests can enjoy a stay in one of our stylish 13 hotel bedrooms. Whether it's a weekend away or a business trip, our position just a few minutes walk to the train station makes us the perfect location for all. We don't shy away from private events and love a good party! Our team stands at the heart of everything we do, and we welcome new talents.

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
  
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
  
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.