Supervisor

Retail Human Resources plc; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Uniform allowance

Cycle-to-work

Relocation support

Season ticket loans

Team events fund

Training opportunities

Job summary

Retail Human Resources plc in Oxford is seeking a motivated Retail Supervisor to lead a premium menswear boutique. You will coach the team, drive sales, and deliver outstanding customer service while ensuring store standards and KPI targets are met.

You’ll balance sales with service, manage stock and visual merchandising, and benefit from a competitive salary with a quarterly bonus, uniform allowance, and relocation-related support where applicable.

Qualifications

• Experience leading a retail team and driving sales performance.
• Strong customer service orientation and coaching ability.
• Ability to balance sales and service while achieving KPIs.

Responsibilities

• Coach and motivate the sales team to exceed targets and KPIs
• Deliver first-class customer service and maintain a winning team culture
• Support product knowledge and sales training across the team
• Oversee daily store operations, administration, and compliance
• Ensure adherence to Health & Safety and security procedures
• Support stock management, visual standards, and operational excellence

Skills

Coaching

Customer service

KPI performance

Stock management

Visual merchandising

Job description

We’re recruiting a Supervisor for a premium menswear boutique in Oxford. This is a great opportunity for an experienced retail Supervisor or strong Key Holder who enjoys leading by example, coaching teams to exceed targets, and delivering outstanding customer service.

You’ll play a key role in driving sales, maximising KPIs, and creating a positive, high-energy store environment. The role requires flexibility across weekdays, weekends, and bank holidays.

Key Responsibilities

• Coach and motivate the sales team to exceed targets and KPIs
• Deliver first-class customer service and maintain a winning team culture
• Support product knowledge and sales training across the team
• Oversee daily store operations, administration, and compliance
• Ensure adherence to Health & Safety and security procedures
• Support stock management, visual standards, and operational excellence

About You

• Previous experience as a Supervisor or Key Holder in a retail environment
• Passionate about customer service and team development
• Confident coaching and improving individual KPI performance
• Strong organisational skills with the ability to balance sales and service
• Experience with stock management, operations, and visual merchandising

What’s on Offer

• Competitive salary with an excellent quarterly bonus scheme
• Uniform allowance (refreshed every 6 months)
• Cycle-to-work scheme, relocation support, and season ticket loans (eligibility dependent)
• Fun fund for team events, socials, and incentives
• Ongoing training and development, including academy training and apprenticeship opportunities

Interested?

If you’re a motivated retail Supervisor ready to make an impact in a new store environment, we’d love to hear from you.

Reference: PS - Oxford