Supervisor

JD Group; Nantwich; On-site; GBP 21,000 - 29,000; Full time

Job summary

JD Group is seeking a Store Supervisor to help run daily shop floor operations and support colleagues across shifts. You will ensure high service standards, assist with product placement, and safeguard brand presentation on the floor.

You will lead by example, communicate clearly with the team, and contribute to achieving store performance targets while maintaining visual standards and smooth till operations.

Qualifications

• Experience supervising in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills.

Responsibilities

• Deliver excellent customer service and support staff to meet brand standards.
• Monitor service levels and help lines of product placement and store presentation.
• Maintain shop floor standards and cleanliness in line with brand guidelines.
• Assist with opening/closing procedures, till operations, and daily tasks as directed.

Skills

Customer service

Team leadership

Communication

Visual merchandising

Job description

As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You'll also support daily operational tasks as directed by Store Management.,

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organized, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
  Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Desirable Attributes

• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.
• Effective problem-solver with strong customer service and resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.