Supervisor

Fuller's; Marchwood; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Career paths

Supportive environment

Growth programs

Food & drinks discount

Weekly tips

Hotel stays discount

My Fullers platform

Healthcare plan

Induction & training

Wagestream

Job summary

Fullers Pilgrims Inn in New Forest country is seeking a Supervisor to lead a team of hospitality staff and deliver outstanding guest experiences. You will guide service delivery, train new team members, and contribute to a welcoming, high-energy pub environment.

We value hands-on leadership, clear communication, and a passion for great food, wines, and guest engagement. This role offers induction and training, access to benefits, and opportunities across Fullers pubs and hotels.

Qualifications

• Leadership experience in hospitality or customer-facing teams.
• Strong communication skills and ability to motivate staff.
• Experience training new team members and guiding service standards.
• Passion for fresh food, wines, and engaging guest experiences.

Responsibilities

• Lead and motivate the team to maintain high service standards.
• Train and onboard new team members and supervise daily operations.
• Ensure guests receive exceptional service and manage guest relations.

Skills

Team leadership

Communication

Staff training

Guest service

Food & beverage passion

Job description

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

Set in New Forest countryside, The Pilgrims Inn is a proper country pub - think thatched roof, log fires, hearty food and real ales. Expect plenty of busy tourist trade, as the pub also offers accommodation in the form of 14 boutique bedrooms.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.