Supervisor

The Pilgrim Inn, Marchwood; Marchwood; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted hotel stays at Fuller Group

25% dining discount for you and guests

Tips paid weekly

Discounts via My Fuller’s platform

Healthcare Cash Plan after 1 year

Full induction and training

Wagestream earnings access

Job summary

The Pilgrims Inn in New Forest countryside invites you to join as a Supervisor. You will lead a front-of-house team, oversee service, and ensure guests enjoy a warm, welcoming experience across our pub and accommodation.

The role emphasizes hands-on leadership, training new staff, maintaining high standards of food and drink, and communicating clearly with guests. We offer induction, benefits, and the Wagestream option to access earnings earlier.

Qualifications

• Ability to keep team spirits high and guests happy.
• Hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills.
• Passion for fresh food, great wines, and engaging service.

Responsibilities

• Lead and motivate the team to deliver high-quality guest service.
• Maintain team morale and guest satisfaction during shifts.
• Train and guide new team members to ensure consistency.
• Communicate clearly with guests and colleagues to resolve issues.

Skills

Team leadership

Guest satisfaction

Hands-on leadership

Communication skills

Staff training

Passion for food and service

Job description

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

Set in New Forest countryside, The Pilgrims Inn is a proper country pub - think thatched roof, log fires, hearty food and real ales. Expect plenty of busy tourist trade, as the pub also offers accommodation in the form of 14 boutique bedrooms.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.