Mappin & Webb - Full Time Deputy Manager

Artemis Clarke Ltd; Worcester Park Estate; On-site; GBP 29,000 - 36,000; Full time

Job summary

Mappin & Webb is seeking a fully flexible Deputy Manager for our Bluewater showroom in Dartford. You will support the Showroom Manager, drive sales targets, manage floor operations, and coach the team to deliver the luxury client experience that our brand is known for.

You will plan daily and weekly tasks, monitor KPIs, control costs, and maintain visual merchandising to brand standards. The role requires strong leadership, an eye for detail and a passion for premium watches and fine jewellery;

Qualifications

• Essential experience in a retail environment, delivering sales and improving processes.
• Experience in managing budgets and identifying cost-improvement opportunities.
• Strong numeracy and the ability to analyse business performance and take action.
• Experience leading a team and coaching others to improve performance.
• Excellent interpersonal and communication skills; sales and target driven.
• Ability to build lasting client relationships and knowledge of luxury brands.
• IT literacy and capability to adapt to technology-enabled workflows.

Responsibilities

• Lead and motivate the showroom team to drive sales and meet KPIs and targets.
• Manage discounts and costs within budget and policy guidelines.
• Recruitment, performance management and coaching of floor colleagues.
• Deliver exceptional client experiences in-store and at client events as required.
• Provide feedback and recommendations from competitor analysis.
• Represent the showroom in internal and external meetings; maintain visual merchandising to standards.
• Organise daily/weekly tasks and ensure adherence to policies and procedures.
• Run showroom training and participate in VM changes as required.

Skills

Retail sales

Budget management

Numeracy

Team leadership

Coaching

Communication

Client relationships

Brand knowledge

IT literacy

Job description

Mappin & Webb - Full Time Deputy Manager

Key details

• Location: Bluewater, Dartford
• Contract: Full Time
• Hours: Must be fully flexible for days, evenings and weekends
• Salary: Competitive

About us

We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e-commerce websites.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Job purpose

As a Deputy Manager, you will play a crucial role in assisting the Boutique/Showroom to deliver the sales targets and achieve key objectives. Building on your leadership skills, retail and product knowledge, you will be a dedicated and committed team player offering consistent support to the Showroom Team; with a passion for delivering excellent client experience ensuring that everyone has the luxury experience they have come to expect from our Showrooms / Boutiques. You will support the Showroom Manager/Director(s) by planning and delivering the Floor and Showroom business plan, setting clear objectives and performance standards for colleagues whilst keeping all costs within budget and operating procedures in line with our high standards.

Core accountabilities

As a Deputy Manager, you will be responsible for supporting the Showroom Team in engaging clients to deliver our outstanding Client Experience and ensuring the Showroom operates effectively, to maximum efficiency. You will ensure business and floorplans are delivered and meet their goals, coach colleagues to their full potential, proactively manage performance and provide clear communication and direction for your team.

You will anticipate and respond to challenges as they arise, providing your team with a clear sense of purpose. You will role model a passion for our products and services and creating memorable experiences for our Clients. Supporting the Showroom Manager / Director, you will ensure operating processes and procedures are effective, efficient and meet our operating standards.

You will be accountable for delivery in the following areas:

• Leading and motivating your team to increase sales, improve efficiency and deliver performance against KPIs and sales targets
• Ensuring discounts and costs are kept within budget
• Recruitment, performance management and coaching of floor colleagues, providing feedback, improvement and development opportunities
• Delivering an exceptional client experience, both in Showroom and at Client Events as required
• Competitor analysis and sharing recommendations for how the Showroom can respond
• Representing the Showroom at internal and external meetings
• Organising daily and weekly routine tasks in line with policies and procedures through active delegation and participation
• Maintaining visual merchandising to company standards and ensuring the Showroom presentation meets our standards
• Participating in, and running, floor / showroom training and out of hours meetings and VM changes as required

Essential experience and attributes

• Proven experience in working successfully in a retail environment, delivering sales and process efficiency
• Experience of managing budgets, costs and identifying improvement opportunities
• Highly numerate with the ability to understand, analyse and make recommendations to take action on business performance
• Experience of leading a team
• Experience of coaching or helping others to develop and improve performance
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Excellent interpersonal and communication skills
• Sales and target driven
• Experience of building client relationships over a sustained period of time
• Passion for brands and brand knowledge
• Dedicated to creating memorable moments and experiences for Clients
• IT literate

Must be fully flexible for days, evenings and weekends.