Sales Advisor

Richemont Iberia SL; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Private healthcare

Dental

Pension scheme

Holiday scheme – Increasing annual le

Cycle to work scheme

Employee Assistant programme

Income Protection

Life Assurance

Job summary

Watchfinder is seeking a Sales Advisor for its Mayfair Boutique to deliver exceptional customer experiences, welcome guests, and drive 1:1 sales in a luxury environment.

You will develop product knowledge, build client relationships, manage appointments, and handle online enquiries while upholding security and operational standards.

Qualifications

• Passionate about luxury retail and delivering an exceptional service.
• Strong clienteling skills to maintain client contact.
• Results-driven with KPI targets and sales experience.
• Willingness to learn about our products and brands.
• Excellent problem-solving and communication skills.
• Team player who prioritises team success.
• Commitment to security procedures and operational standards.

Responsibilities

• Welcome guests to the boutique and deliver an exceptional customer experience.
• Drive 1:1 luxury sales across multiple brands.
• Manage appointments and respond to online enquiries.
• Maintain security procedures and protect product safety.
• Collaborate with the team to achieve KPIs.

Skills

Clienteling

KPI targets

Negotiation

Communication

Product knowledge

Team player

Job description

How will you make an impact?

As a Sales Advisor you will be an ambassador for the company, you will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling and ultimately ensuring an exceptional customer experience is delivered.

At Watchfinder we know that not everyone has previous watch experience or product/brand knowledge. We look for passionate individuals who have a genuine interest in the industry, and who are keen to step into the pre-owned watch market selling multiple brands of luxury timepieces! We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working at our Mayfair Boutique, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.

The successful individual will be confident and experienced in working to KPI’s & sales targets. This is a varied role which includes high end sales assistance, welcoming walk-ins, clienteling, managing appointments and an overflow of online enquiries, chasing leads and all-round sales administration.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products and operational excellence is maintained across all customer journeys.

You will need to be passionate, Driven and enjoy driving a positive customer experience. You will also encapsulate our core values of being caring, pioneering and outstanding!

How will you experience success with us?

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills in order to ensure client contact is maintained
• Results driven with experience working in a target driven sales environment (KPI’s)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem-solving skills
• Highly organised with the ability to prioritise own workload
• The consummate team player who will put team success ahead of personal gain

Your journey with us…

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

Interview Process:

Intro Call with Talent Team: An introductory call with our in-house talent team to learn more about your skills and experience in more detail.

1st Stage: Interview with the Boutique Store Manager to learn more about your skills, experience, and motivation for the role.

2nd Stage: Interview with another Boutique Store Manager and Head of Client Relations.

Final Stage: Meeting with Senior HR Business Partner

Our Benefits & Incentives:

As well as a competitive salary and commission structure we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – Increasing annual leave
• Cycle to work scheme
• Employee Assistant programme
• Income Protection
• Life Assurance

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business.

We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.