Supervisor

Incipio Group; Greater London; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

TRONC Payments

Internal progression

Free therapy via Self Space

Referral bonus

Career development

Awards & events

Incipio FC + Seasonal socials

Incentive trips

Enhanced parental leave

Food and drink discount

Job summary

Incipio Group is seeking vibrant, energetic Supervisors to lead hospitality teams across our venues. You will set the example on shifts, motivate staff, and drive guest satisfaction while supporting management to hit sales targets.

This role requires strong problem-solving, communication, and leadership with a passion for delivering outstanding experiences. Join a team-focused environment with internal progression, benefits, and opportunities to develop leadership skills through training and

Qualifications

• Vibrant and energetic individuals with leadership potential.
• Able to lead by example and answer questions from the team.
• Insightful and impactful, driving team achievement.
• Discipline for exceptional standards.
• Natural with guests and excellent interpersonal skills.

Responsibilities

• Deliver outstanding hospitality across the team to ensure guests have the best experience.
• Lead shifts to run venues efficiently, set an example, and proactively solve problems.
• Motivate and train the team, providing encouragement and support.
• Collaborate with management to drive sales with the team’s backing.
• Plan, prepare, and brief the team for each service.

Skills

Leadership

Guest interaction

Problem-solving

Team motivation

Communication

Job description

Incipio curatesbeautiful spaces with vibrant atmospheres for great times.

As the third step onour career pathway, our Supervisors excel at leading their teams with strongproblem-solving skills. They inspire and support their colleagues, seamlesslybridging the gap between Managers and the wider team.

BENEFITS + BESTBITS

Transparent and fairTRONC Payments

60% of our managementteams are people we have progressed internally

Self Space: FreeTherapy available through Self Space. Accessible to anyone who works forIncipio

Referral Bonus: refera friend and once they have passed their probation you receive a bonus

Career support andopportunities to develop within the Career Pathway, expanding in your role asthe business grows

Company awards tocelebrate team and regular events

Incipio FC + SeasonalSocials

Incentive tripssponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity,Paternity and Adoption leave

50% discount for foodand drink in all of our venues

WHAT YOU’LL BEGETTING UP TO

Ensuring our guestshave the best possible experience by delivering outstanding hospitality acrossyour team

Ensuring the venueruns efficiently by setting an example and proactively leading your team andproblem solving on shifts

Motivating your teamby providing excellent support, training and encouragement

Working with yourmanagement team to drive sales in your venue with the support of your team

Proactive planning,preparation and briefing of the team

Bringing ideas,processes and orgainisation to life

Attending trainingcourses to develop your leadership skills and gain certification such as FirstAid, Fire Marshalls and Personal Licenses

Having fun, laughing alot and giving good vibes

WHAT WE’RE LOOKINGFOR

Vibrant + energeticindividuals

A leader, someone whoenjoys setting examples and answering questions

An insightful andimpactful human, who loves to see their team achieve

A discipline forexceptional standards

A natural with guests,someone who enjoys interaction

Friendliness,playfulness and approachability

We’reall about celebrating individuality & inclusivity. At Incipio, we believediverse teams make the best teams. That’s why we welcome applications from allbackgrounds, experiences, and perspectives; regardless of race, gender, age,disability, religion, sexual orientation, or anything else that makes youuniquely you. If you need any adjustments during the application process, justlet us know. We’ve got you!

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