Food/Drinks Runner - Team Member

Incipio Group; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Tronc paid fairly and equally

Internal promotions 60%

Mental Health therapy

Referral bonus

Career development pathway

Company awards and events

Incipio FC + Seasonal Socials

Incentive trips (Wine/France)

Enhanced parental leave

50% food and drink discount

Job summary

Incipio Group in London is seeking energetic hospitality staff to deliver vibrant experiences across our venues. You’ll work with front-of-house and kitchen teams to ensure guests receive memorable service and to drive revenue on every shift.

We expect a passion for hospitality, teamwork, and the ability to thrive in a fast-paced environment while upholding the high standards that Incipio venues are known for.

Qualifications

• Passion for hospitality and guest satisfaction.
• Ability to work in a fast-paced, busy environment.
• Strong teamwork with front-of-house and kitchen teams.

Responsibilities

• Provide friendly guest service and ensure high satisfaction on every shift.
• Contribute to creating vibrant atmospheres through music, lighting and temperature adjustments.
• Achieve sales targets and support teammates to do the same.
• Deliver products to spec and participate in staff learning and compliance.

Skills

Hospitality focus

Customer service

Energetic

Guest interaction

Job description

Incipio curates beautifulspaces with vibrant atmospheres for great times.

Vibrancy: the state of being full of energyand life

Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, workingwith you on your hospitality skills and product knowledge, striving to be thebest version of yourself.Our Team Members bring our beautifulvenues to life, curating vibrant atmospheres for great times.

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Referral Bonus: refer a friend and once they have passed theirprobation you receive a bonus
• Career support and opportunities to develop within the CareerPathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Icipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips toPortugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues

WHAT YOU’LL BE GETTING UP TO

• Havea passion for all things hospitality, driving positive feedback and achieving atarget set by your management team each week.
• Youwork at pace with energy, always looking for the next task that can becompleted.
• Youproactively work to enhance the atmosphere of your venue, including music,lighting and temperature and communicate this with your management team.
• Youwork closely with your front of house and kitchen teams to deliver anexceptional experience for our guests on every shift.
• Youactively achieve sales targets set by your management team and support otherteam members to do the same.
• Everythingyou deliver is to the highest service standards, proactively driving sales andfollowing the lead of your management team.
• Youensure our guests are shown the best possible experience and are looked aftersafely when in our venues and when leaving.
• Youactively complete your compliancy e-learning within 2 weeks of starting toensure you are safe in the workplace.
• Youdeliver our products to spec, complete spec tests and take and learn new drinksand food menu dishes when required.
• Having fun, laughing and giving good vibes

WHAT WE’RE LOOKING FOR

• Youpositively represent yourself, your team and Incipio, day by day through youractions, tasks, and responsibilities.
• Vibrant + energetic individuals
• A discipline for exceptional standards
• Problem solvers; people who thrive from completing tasks andalways find a way through a problem
• A natural with guests, someone who enjoys interaction and busy environments.
• Friendliness and approachability
• A genuine desire to deliver a great experience to our guests andform brilliant teams.

We’re all aboutcelebrating individuality & inclusivity. At Incipio, we believe diverseteams make the best teams. That’s why we welcome applications from allbackgrounds, experiences, and perspectives; regardless of race, gender, age,disability, religion, sexual orientation, or anything else that makes youuniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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