Host Team Member

Incipio Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Tronc paid fairly and equally

Mental Maintenance: Therapy for free

Referral Bonus

Career support and opportunities

Incentive trips sponsored by Brands

50% discount for food and drink

Job summary

Incipio Group is seeking vibrant and energetic individuals to join their team in Greater London. As a key part of our hospitality team, you will enhance the atmosphere of our venues, ensure high service standards, and work collaboratively with teams to deliver exceptional experiences for guests.

We celebrate individuality and inclusivity, welcoming applications from all backgrounds. This role provides career support, development opportunities, mental health maintenance, and various perks, including discounts and social events.

Qualifications

• Vibrant and energetic individual with a natural ability to engage with guests.
• Exceptional standards in customer service and hospitality.
• Ability to work proactively and complete tasks efficiently.

Responsibilities

• Enhance the atmosphere of the venue and deliver exceptional guest experiences.
• Work closely with front of house and kitchen teams.
• Achieve sales targets set by the management team.

Skills

Passion for hospitality

Positive energy

Problem solving

Friendliness

Approachability

Job description

Incipio curates beautifulspaces with vibrant atmospheres for great times.

Vibrancy: the state of being full of energy and life

Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, workingwith you on your hospitality skills and product knowledge, striving to be thebest version of yourself.Our Team Members bring our beautifulvenues to life, curating vibrant atmospheres for great times.

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the CareerPathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues

WHAT YOU’LL BE GETTING UP TO

• Have a passion for all things hospitality, driving positive feedback and achieving a target set by your management team each week.
• You work at pace with energy, always looking for the next task that can be completed.
• You proactively work to enhance the atmosphere of your venue, including music, lighting and temperature and communicate this with your management team.
• You work closely with your front of house and kitchen teams to deliver an exceptional experience for our guests on every shift.
• You actively achieve sales targets set by your management team and support other team members to do the same.
• Everything you deliver is to the highest service standards, proactively driving sales and following the lead of your management team.
• You ensure our guests are shown the best possible experience and are looked after safely when in our venues and when leaving.
• You actively complete your compliancy e-learning within 2 weeks of starting to ensure you are safe in the workplace.
• You deliver our products to spec, complete spec tests and take and learn new drinks and food menu dishes when required.
• Having fun, laughing and giving good vibes

WHAT WE’RE LOOKING FOR

• You positively represent yourself, your team and Incipio, day by day through your actions, tasks, and responsibilities.
• Vibrant + energetic individuals
• A discipline for exceptional standards
• Problem solvers; people who thrive from completing tasks and always find a way through a problem
• A natural with guests, someone who enjoys interaction and busy environments.
• Friendliness and approachability
• A genuine desire to deliver a great experience to our guests and form brilliant teams.

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!