Supervisor

The Prince; Greater London; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Transparent pay

Internal progression

Free therapy

Referral bonus

Career development

Awards & events

Incipio FC & Seasonal socials

Sponsored trips

Enhanced parental leave

50% discount on food & drink

Job summary

Incipio is seeking a Supervisory leader to guide hospitality teams and ensure exceptional guest experiences across venues in Greater London. You will set the example on shift, support colleagues, and bridge the gap between managers and staff to maintain high service standards.

You will motivate, train, and empower your team, driving sales while upholding brand values. Join a vibrant company that values development, internal progression, and strong teamwork.

Qualifications

• Leadership and mentoring of hospitality teams.
• Strong problem-solving to bridge managers and staff.
• Ability to inspire and support colleagues on shift.
• Clear communication and customer-focused mindset.

Responsibilities

• Lead and motivate your team to deliver outstanding guest experiences.
• Manage shifts to ensure smooth venue operations and high standards.
• Coach and train team members to improve performance.
• Collaborate with management to drive sales and guest satisfaction.
• Plan and brief staff to prepare for service and events.
• Attend training to enhance leadership and service skills.

Skills

Leadership

Guest interaction

Team motivation

Problem solving

Job description

Incipio curatesbeautiful spaces with vibrant atmospheres for great times.

As the third step onour career pathway, our Supervisors excel at leading their teams with strongproblem-solving skills. They inspire and support their colleagues, seamlesslybridging the gap between Managers and the wider team.

BENEFITS + BESTBITS

• Transparent and fairTRONC Payments
• 60% of our managementteams are people we have progressed internally
• Self Space: FreeTherapy available through Self Space. Accessible to anyone who works forIncipio
• Referral Bonus: refera friend and once they have passed their probation you receive a bonus
• Career support andopportunities to develop within the Career Pathway, expanding in your role asthe business grows
• Company awards tocelebrate team and regular events
• Incipio FC + SeasonalSocials
• Incentive tripssponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity,Paternity and Adoption leave
• 50% discount for foodand drink in all of our venues

WHAT YOU’LL BEGETTING UP TO

• Ensuring our guestshave the best possible experience by delivering outstanding hospitality acrossyour team
• Ensuring the venueruns efficiently by setting an example and proactively leading your team andproblem solving on shifts
• Motivating your teamby providing excellent support, training and encouragement
• Working with yourmanagement team to drive sales in your venue with the support of your team
• Proactive planning,preparation and briefing of the team
• Bringing ideas,processes and orgainisation to life
• Attending trainingcourses to develop your leadership skills and gain certification such as FirstAid, Fire Marshalls and Personal Licenses
• Having fun, laughing alot and giving good vibes

WHAT WE’RE LOOKINGFOR

• Vibrant + energeticindividuals
• A leader, someone whoenjoys setting examples and answering questions
• An insightful andimpactful human, who loves to see their team achieve
• A discipline forexceptional standards
• A natural with guests,someone who enjoys interaction
• Friendliness,playfulness and approachability

We’reall about celebrating individuality & inclusivity. At Incipio, we believediverse teams make the best teams. That’s why we welcome applications from allbackgrounds, experiences, and perspectives; regardless of race, gender, age,disability, religion, sexual orientation, or anything else that makes youuniquely you. If you need any adjustments during the application process, justlet us know. We’ve got you!

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