Supervisor

The White Lion; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hourly rate + tips

Brand new opening

Training and development

Career progression

Employee discounts

Referral incentive

End-of-year party

Job summary

The White Lion in London is seeking a talented Supervisor with experience in premium food and bar establishments to join our team. You will lead the bar team, deliver service excellence, and liaise with a strong kitchen team to ensure exceptional customer experiences.

You will train staff, drive product knowledge, promote the venue and events, and support management to achieve set goals. We offer a competitive hourly rate, discounts, rewards, and regular staff incentives.

Qualifications

• Able to supervise bar team on shift and deliver service excellence.
• Able to liaise with a strong kitchen team to ensure great customer experience.
• Willing to train staff to provide a memorable guest experience.
• Excellent product knowledge and clear recommendations.

Responsibilities

• Lead bar team on shift to maintain service standards and safety.
• Train team to ensure knowledge and high guest experience.
• Promote and market the venue, private hire spaces and events.
• Handle customer queries quickly and professionally.
• Support management to achieve set goals.
• Collaborate with kitchen for smooth service.

Job description

We are currently looking for a talented and driven Supervisor, withexperience in premium food and bar establishments to join our team.On the menu, our all-day food offer focuses on seasonality and sharing - from small plates to hearty gastropub classics - while weekends are all about Saturday brunch and stunning Sunday roasts. Behind the bar you'll find the best of London’s craft beer scene, classic cocktails, small-batch gins and artisan wines. Located opposite Balham station, we’re the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.

Doyou love being the face of a busy pub, working with and guiding the bar team todeliver service excellence? Can you skilfully liaise with a strong kitchen teamto deliver a great customer experience?

What's it all about:

• Able to demonstrate a clearknowledge of our products through genuine recommendations and by ensuringour food and drink product presentation is always of an outstanding quality
• Able to take responsibility foryour team on shift to ensure service standards and safety/ securityexpectations are all met to the highest of standards
• Passionate about training ourteam to ensure they have the knowledge needed to provide an unforgettableexperience
• Able to deal with customerqueries quickly and professionally
• Always willing to learn newskills and explore opportunities, be approachable and encourage ideas
• Able to support the Managementteam to deliver set goals
• Able to promote and market thevenue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get discounts across all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!