Supervisor

The Pilot, Greenwich; Greater London; On-site; GBP 16,531 - 22,041; Full time

Benefits offered by this job

Food & drink discount (25% with tenure

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan (after 1 year)

Full induction and training

Wagestream pay access

Job summary

Fuller’s The Pilot Greenwich invites you to join a welcoming, traditional-style pub in London’s Greenwich area. You will lead a busy team, maintain high standards of hospitality, and ensure guests enjoy memorable service in a diverse environment.

You’ll mentor new staff, drive teamwork, and uphold the pub’s commitment to quality food, drinks, and guest experience. A hands-on leader role with a focus on communication and guest satisfaction awaits.

Qualifications

• Experience leading hospitality teams.
• Ability to train new staff.
• Strong communication skills.
• Customer-focused service with a team mindset.

Responsibilities

• Lead and motivate the team to deliver high-quality service.
• Train and onboard new team members.
• Ensure guests are happy and issues resolved promptly.

Skills

Excellent communication

People leadership

Team training

Positive attitude

Guest wellbeing

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Pilot is a welcoming, traditional-style pub, serving high-quality food and real ales. It offers both table service and a more relaxed bar service, catering for a diverse mix of customers.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24‑hour GP service and the ability to claim your money back for dentist and eye‑care appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands‑on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.