Supervisor

Jamie Oliver Group; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Jamie Oliver Group is seeking Supervisors with a passion for hospitality to manage day-to-day restaurant operations. You will lead a frontline team, ensure high service standards and brand consistency, and drive profitability through effective shift management and staff development.

You will role model Jamie Oliver's culture, oversee standards, and maintain guest satisfaction while promoting a positive, energetic work environment across shifts.

Qualifications

• Strong experience of managing a busy, high turnover restaurant.

Responsibilities

• Oversee department staffing and service to meet brand standards.
• Ensure training is delivered and staff are trained per programme.
• Maintain high standards of hygiene, safety and guest satisfaction.

Skills

Leadership

Staff development

Guest service

Job description

WHY YOU'RE HERE

To translate the concept and ideals of the brand into a successfully operating restaurant. You'll do this by assuming responsibility for the smooth running of your department and the implementation, evolution and ongoing improvement of standards and profitability.

Achieve the highest food, drink and service standards in order to exceed both guests and staff expectations.

Act as role model for staff and an ambassador, reflecting our unique culture, positive attitude and excellent standards at all times.

WHAT YOU'RE HERE TO DO

People development:

• Assist with team member trials and procedures when required.
• ensuring all staff are trained according to our grassroots Programme.

Delivery of sales & profit:

• Responsibility for staffing levels in your department, keeping them in line with business trends whilst maintaining the highest standards of service & quality.

• Ensure budgeted profit is achieved through training, communication and control with regard to employment costs, food and drink gross profit in your department in order to maximise sales opportunities.

Shift management:

• Demonstrate ideal standards by ensuring your department, restaurant set up, running and close down consistently meet the required high standards.
• Ensure inspirational pre-shift team meetings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities as a result.
• Be customer focused, ensuring a management presence on the floor at all times and anticipating customers' needs to ensure their expectations are exceeded by proactively developing relationships with guests, ensuring that the positive attitude at Jamie Oliver's Catherine Street extends from the behaviour of staff towards customers at all times.
• Identify and resolve any issues proactively on shift, both staff and guest related, ensuring that any guest complaint is handled in a manner which fits brand standards.

Communication:

• Have a full understanding of all JOCS benchmark standards and communicate these at every opportunity; also at daily pre-shift meetings, weekly management meetings and regular departmental/staff meetings.
• Have continuous and open communication with your team.

Health & hygiene:

• Ensure that all staff are sufficiently trained and aware of the hygiene standards, checks are completed and action to ensure any areas of non compliance are addressed

Legal requirements:

• Work with the Management Team to ensure that the restaurant is safe and operating within the legal and company requirements of:
• Fire & Health and safety
• Licensing laws
• Environmental health
• Employment law

• Work your teams to ensure that our social impact goals are baked into JOCS activities and take responsibility for helping to educate and inform your team, staff, partners and audiences as appropriate

WHAT YOU NEED TO KNOW

• Strong experience of managing/running a busy, high turnover restaurant.
• Have had experience in delivering new concepts and projects
• 3+ years of leadership experience with demonstrable skills and success in hiring, leading and developing others
• Strong experience in managing a team, running smooth services and exceeding our guests' expectations

HOW YOU'LL DO IT

Supervisors are our future leaders and support the management team by maintaining consistency of the day to day operation and having full control of the floor.

Passionate, hands-on individuals who thrive under pressure and have a real passion for food, standards, lead from the front and will act as a genuine brand ambassador for all things Jamie Oliver.

In order to maintain the culture and drive of this business, you will need to demonstrate the following personal attributes:

• A genuine passion for the hospitality industry
• Follow and understand Jamie Oliver, his ethos and beliefs
• Hands-on approach and enthusiastic
• Driven and professional
• Structured, organised and able to delegate
• People focused, nurturing, motivational and diplomatic

WORKING RELATIONSHIPS & CONTACTS

• Direct report to the management team (6CS)
• A strong relationship with all departments within the JOR & wider Jamie Oliver business