Supervisor

1996 Group; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

Job summary

1996 Group operates the Toasteé team in Greater London, seeking a committed Supervisor to support the Manager, maintain a welcoming atmosphere and deliver exceptional service while assisting with food preparation and tea service.

The role covers greeting customers, handling orders and allergens, overseeing bar drinks, hygiene, stock, staff training, and collaboration with the Marketing Team for social media content. Leadership and safety are key.

Qualifications

• Level 2 Food Safety & Hygiene Certificate preferred.
• Experience in hospitality or customer service.
• Barista skills are a plus; full training will be provided.
• Friendly, enthusiastic and professional approach.
• Strong communication skills.

Responsibilities

• Greet customers and take orders, providing information on menu items and allergens.
• Serve food and drinks promptly and courteously.
• Maintain store cleanliness, presentation and stock levels.
• Assist with stock, inventory management and display maintenance.
• Train and support new team members; collaborate with Marketing for social media content.
• Lead and motivate the team to maintain high performance and morale.
• Ensure compliance with food safety and hygiene regulations.

Skills

Customer service

Communication

Team leadership

Barista skills

Hospitality experience

Food safety awareness

Education

Level 2 Food Safety & Hygiene Certificate

Job description

We are seeking a committed and reliable Supervisor to join our Toasteé team. In this role, you will be assisting the Manager leading the team, enforcing a welcoming atmosphere and providing exceptional service. Your responsibilities will include assisting with food preparation, overseeing the tea, and maintaining a clean and organised environment.

Duties:

Customer Service:

• Greet all customers in a friendly and professional manner.
• Take orders accurately and provide information on menu items, including allergens.
• Serve food and drinks promptly and courteously.
• Handle customer feedback and resolve minor issues in a calm and professional way.

Barista & Food Preparation:

• Prepare high quality espresso based and specialty drinks to specification.
• Prepare in house sauces and hot products safely and to company standards of quality and presentation.
• Ensure consistency and presentation of all beverages meets company standards.
• Stay informed about seasonal specials and promotional items.

Shop Presentation & Hygiene:

• Keep the store clean, tidy, and well stocked at all times.
• Maintain attractive displays of baked goods.
• Assist with clearing tables, dishwashing, and general upkeep during busy periods.

Team Collaboration:

• Communicate effectively to manage workflow during peak times.
• Help with training and supporting new team members when needed.
• Working with the Marketing Team to produce content for social media platforms.

Leadership & Training:

• Support the training and development of confectioners.
• Motivate and lead the team to maintain high performance and morale.

Stock & Inventory Management

• Monitor stock levels and place orders to prevent shortages.
• Ensure proper storage and handling of ingredients and products.
• Conduct inventory checks and report discrepancies.

Compliance and Safety:

• Follow all food safety and hygiene regulations.
• Adhere to company policies and health and safety procedures.

Qualifications and Skills:

• Level 2 Food Safety & Hygiene Certificate is preferred.
• Previous experience in hospitality or customer service.
• Barista skills are a plus, but full training will be given.
• A friendly, enthusiastic, and professional approach.
• Strong communication.

Job Types: Full-time, Part-time

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability