Supervisor

The Argyle, Holborn; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Food & drink discount

Weekly tips

Staff hotel discounts

Healthcare plan

Wagestream access

Induction & training

Job summary

Fuller’s in the UK is seeking a hands-on Supervisor to lead front-of-house teams across our pubs. You will inspire a positive atmosphere, manage shift operations and ensure guests receive warm, attentive service.

The role emphasizes opening and closing duties, training new staff, coordinating teams for busy periods and professionally handling guest feedback. We offer induction, ongoing training, and staff benefits.

Qualifications

• Experience leading hospitality teams.
• ,
• ],
• job_responsibilities_descriptionings: []}{
• CoT_job_summary_short
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Responsibilities

• Open and close the pub independently.
• Coordinate and supervise shifts to ensure smooth service.
• Train and guide new team members.
• Maintain guest satisfaction through engaging service.
• Handle customer complaints professionally.

Skills

Team leadership

Guest service excellence

Communication skills

Proactive shift coordination

Training and coaching

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.
• Confidently able to open and close the pub independently.
• Comfortable handling customer complaints professionally and finding effective resolutions.
• Proactive in organising and coordinating the team to ensure smooth and efficient shifts.