Supervisor

Metropolitan Thames Valley; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Metropolitan Thames Valley is seeking a Supervisor to lead a team of skilled tradespeople in a social housing maintenance setting. You will guide daily operations, ensure high-quality workmanship, and uphold safety standards while coordinating with planning and customer service teams to ensure customer satisfaction.

The role emphasizes right-first-time repairs, effective problem solving, and a calm, patient approach under pressure.

Qualifications

• Able to lead and mentor a team of tradespeople with focus on right-first-time repairs.
• Strong knowledge of Health & Safety in social housing repairs.
• Experience in planning, coordinating and delivering repairs to time and KPI targets.
• Proficient use of Microsoft Office and CRM systems for admin tasks.
• Hold a valid Driving Licence and SMSTS qualification desirable.
• Trade/construction qualification and strong knowledge of repairs in social housing.

Responsibilities

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment.
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.

Skills

Leadership

Health & Safety

Problem solving

CRM systems

Microsoft Office

Driving Licence

SMSTS

Tools

CRM software

MS Office

Job description

Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team,
• Able to stay calm under pressure
• Able to plan work for multiple trade operative's minimising down time
• Experience in complaints and collating information from all stake holders, to include CRM management
• Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!, A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads
• Patience: The ability to remain composed and patient during challenging situations
• Experience in using multiple business IT applications databases, Microsoft office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment, Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc.
• SMSTS, Desirable not essential
• Driving Licence