Project Supervisor

Metropolitan Thames Valley; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Metropolitan Thames Valley in London is seeking a skilled trades supervisor to lead a team of tradespeople, ensure quality workmanship, and deliver repairs right first time while maintaining excellent customer service. You will work with planning, customer service, surveying staff and repairs officers to stay compliant.

This role focuses on health and safety, coordinating multiple trades, and providing strong leadership in a housing maintenance context.

Qualifications

• Trade/construction qualification and repairs knowledge in social housing.
• Experience in complex voids, disrepair works.
• Ability to deliver right first-time repairs.
• Driving Licence (required)

Responsibilities

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• Ensure repairs are completed on time and within KPI targets.
• Handle administrative tasks related to the team.

Skills

Leadership

Team supervision

Health and Safety

Customer service

Problem solving

Planning

CRM management

Microsoft Office

Communication

Time management

Education

Trade/construction qualification

SMSTS (Desirable)

Tools

CRM software

Microsoft Office

IT databases

Job description

Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team,
• Able to stay calm under pressure
• Able to plan work for multiple trade operative’s minimising down time
• Experience in complaints and collating information from all stake holders, to include CRM management
• Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!, A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• Experience in complex, voids, disrepair works.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads
• Patience: The ability to remain composed and patient during challenging situations
• Experience in using multiple business IT applications databases, Microsoft office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment, Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc.
• SMSTS, Desirable not essential
• Driving Licence

To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.