Store Leader

Tapestry (Coach/Kate Spade); Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

kate spade new york is seeking a Store Leader to drive clienteling, omni-channel sales, and operational excellence at our London area store. You will recruit, coach, and empower a high-performing team while managing schedules, visuals, and financial targets to deliver premium customer experiences.

The role requires 3+ years in luxury retail leadership, strong English communication, and a passion for brand storytelling and inclusive culture. Flexibility to work evenings and weekends is expected.

Qualifications

• 3+ years of store leadership in luxury retail.
• Proven sales leadership, coaching and development.
• Strong communication and data-driven decision making.
• Proficient in Microsoft Office and CRM systems.
• Fluent English; ability to work nights and weekends.

Responsibilities

• Model service behaviors and selling standards for premium clients.
• Drive clienteling and omni-channel strategies using CRM and outreach.
• Resolve customer issues swiftly and leverage social selling.
• Collect and share customer feedback and product insights with leadership.
• Recruit, onboard, train, and motivate a high-performing team.
• Set goals and provide ongoing coaching and evaluations.
• Build inclusive, diverse culture and bench strength.
• Own store financial performance: forecast and plan.
• Analyze selling reports to identify opportunities and take action.
• Collaborate with leadership and cross-functional partners to execute strategies.
• Ensure visual merchandising and brand storytelling are executed effectively.
• Oversee operations: opening/closing, cash handling, security.
• Manage scheduling and payroll within budget; protect inventory integrity.
• Ensure compliance with loss prevention and safety; lead regular store meetings.
• Use MS Office and CRM for reporting and communication.

Skills

Store Leadership

Sales Leadership

Coaching

Stakeholder Mgmt

Communication

Data Driven

CRM Tools

Microsoft Office

Live Selling

Social Media

Tools

CRM Tools

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york's service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Key Responsibilities

Client & Service Excellence

• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

Leadership & Talent Development

• Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york's brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

Business Ownership & Planning

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

Brand Equity & Visual Merchandising

• Communicate kate spade new york's aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.

Operational Excellence & Compliance

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment,Strong English language proficiency. (for EU)

Schedule

• Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.