Supervisor

Mears Group PLC; Evesham; On-site; GBP 23,776 - 39,627; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Family-friendly policies

Life assurance

Van & Fuel card

Generous pension scheme

Employee Assistance Programme

Mears Rewards discounts

Training and development opportunities

Annual Mears Fun Day

Volunteering leave

Job summary

Mears Group plc is seeking an experienced Repairs Supervisor to oversee day-to-day repairs activity across tenanted and void properties in Evesham. You will ensure works are completed safely, on time, and to high standards while managing operatives and coordinating workloads.

You will lead a team, maintain strong tenant and stakeholder communication, and drive a first-time fix culture with a focus on service excellence and cost efficiency.

Qualifications

• Experience in a Repairs & Maintenance supervisory role within housing or property maintenance.
• Proven track record in health and safety compliance and reporting.
• Experience delivering planned and reactive maintenance in occupied properties.

Responsibilities

• Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties.
• Ensure works are completed safely, efficiently, and to required quality standards.
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction.
• Allocate resources and operatives to meet service targets and contractual obligations.
• Lead a team of operatives with coaching, performance management and dashboards.

Skills

Interpersonal skills

Communication skills

People management

Planning & organisation

Problem solving

Education

City & Guilds qualification or equivalent

Tools

UK driving licence

Schedule of Rates

Job description

Annual salary: up to £39,627.00

Supervisor

Location: Evesham

Contract Start Date: 1 July 2026

Contract Type: Full-time, Permanent, 42.5hrs per week, Monday to Friday

Salary: £39,627.00 + van and fuel card

Join us on our new, exciting contract. Mears Group is delivering a long‑term social housing repairs and maintenance partnership across the wider Midlands region.

Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment.

Due to continued growth across the contract, opportunities are available for experienced Supervisors across South Worcestershire, North Gloucestershire, and surrounding areas.

About The Role

We are looking for an experienced Repairs Supervisor to join our team in Evesham. You will be responsible for overseeing day‑to‑day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders.

With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that’s making a real difference in the community. We’re looking for someone who is organised, proactive and committed to delivering a first‑time‑fix service while driving performance and maintaining high levels of customer satisfaction.

Duties

• Supervise day‑to‑day delivery of planned and reactive maintenance works across occupied properties
• Ensure all works are completed safely, efficiently, and to required quality standards
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
• Allocate resources and operatives effectively to meet service targets and contractual obligations
• Manage work schedules and priorities to minimise disruption to residents
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
• Carry out quality inspections and ensure corrective actions are implemented where necessary
• Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards
• Identify training needs and coordinate development opportunities for team members
• Enforce HR policies including attendance, conduct, and grievance procedures
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock
• Oversee material usage and procurement to ensure cost‑effective operations
• Use system reports to track performance, resource deployment, and asset condition
• Act as a key point of contact for residents, ensuring professional communication and issue resolution
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
• Support contract mobilisation, compliance audits, and service improvement initiatives
• Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains
• Provide cover for other supervisors during absence or peak periods
• Attend toolbox talks, training sessions, and formal company meetings
• Ensure all activities reflect company values and maintain a professional image at all times

Role Criteria

• Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned and reactive maintenance in occupied properties
• City & Guilds or equivalent in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem‑solving mindset with a results‑driven approach
• Strong planning and organisational abilities
• Decisive decision‑making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT literate with confident oral and written communication skills

Benefits

• 25 days annual leave plus bank holidays
• Family‑friendly policies, including enhanced maternity/paternity leave
• Life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards – access to discounts across major retailers, including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave – up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Joe Monger ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.