Supervisor

Reed Specialist Recruitment; City Of London; Sur place; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company van

Fuel card

Pension scheme

20 days annual leave

Overtime and out-of-hours call-out

Résumé du poste

Reed Specialist Recruitment is seeking a Senior Supervisor to oversee engineering operations across maintenance and building services contracts in London and the M25. You will supervise engineers, coordinate planned and reactive works, ensure health and safety compliance, and maintain high customer satisfaction.

The role requires recognised HVAC qualifications, strong M&E experience, and prior supervisory experience.

Qualifications

• Recognised HVAC qualifications and strong M&E building services experience.
• Previous supervisory experience in building services or maintenance.
• Excellent communication and customer service skills; driving licence required.

Responsabilités

• Supervise and support engineers across multiple sites.
• Ensure planned maintenance works are completed safely, efficiently, and on schedule.
• Attend and manage reactive maintenance call-outs when required.
• Coordinate labour, materials, equipment, and resources to ensure effective delivery of works.
• Plan works in a logical sequence to maximise productivity and minimise disruption.
• Complete job sheets, service reports, and site documentation accurately.
• Maintain site logbooks and compliance records.
• Ensure all works comply with health and safety legislation and risk assessments.
• Liaise with clients, occupiers, and tenants to manage expectations and maintain relationships.
• Identify opportunities for additional maintenance and service works.
• Provide day-to-day supervision, coaching, and technical guidance to engineers and apprentices.
• Support the development and progression of team members.
• Monitor performance and provide regular feedback.
• Promote a positive, professional, and collaborative working environment.

Connaissances

HVAC qualifications

M&E experience

Supervisory experience

Customer service

Commercial awareness

Independent working

Driving licence

Formation

HVAC qualifications

Description du poste

Senior Supervisor

Location: London & M25

Salary: £50,000 + Company Van & Fuel Card

Hours: Monday to Friday, 8:00am to 4:30pm, with participation in an out-of-hours call-out rota

Overview

An opportunity has arisen for an experienced Senior Supervisor to oversee engineering operations across a portfolio of maintenance and building services contracts. The role is responsible for supervising engineers, coordinating planned and reactive works, ensuring health and safety compliance, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Supervise and support engineers across multiple sites.
• Ensure planned maintenance works are completed safely, efficiently, and on schedule.
• Attend and manage reactive maintenance call-outs when required.
• Coordinate labour, materials, equipment, and resources to ensure effective delivery of works.
• Plan works in a logical sequence to maximise productivity and minimise disruption.
• Complete job sheets, service reports, and site documentation accurately.
• Maintain site logbooks and compliance records.
• Ensure all works are carried out in accordance with relevant health and safety legislation and risk assessments.
• Liaise with clients, occupiers, and tenants to manage expectations and maintain strong working relationships.
• Identify opportunities for additional maintenance and service works.

Team Leadership

• Provide day-to-day supervision, coaching, and technical guidance to engineers and apprentices.
• Support the development and progression of team members.
• Monitor performance and provide regular feedback.
• Promote a positive, professional, and collaborative working environment.
• Encourage ownership, accountability, and continuous improvement.
• Deal with challenges and performance issues fairly and effectively.
• Promote equal opportunities and fair treatment for all employees.

Performance Measures

• Customer Satisfaction
  • Deliver high standards of workmanship and service.
  • Generate repeat business and positive customer feedback.
• Operational Performance
  • Complete works on time and within budget.
  • Meet operational and service delivery targets.
• Efficiency & Cost Control
  • Minimise repeat visits and unnecessary call‑outs.
  • Reduce material wastage and associated costs.
  • Improve first‑time fix rates and overall efficiency.
• Business Development
  • Identify opportunities to secure additional maintenance contracts and services.

Requirements

• Recognised HVAC qualifications.
• Strong mechanical and electrical building services experience.
• Previous supervisory experience within building services or maintenance environments.
• Excellent communication and customer service skills.
• Commercial awareness and understanding of cost control.
• Ability to work independently and make effective decisions.
• Full UK Driving Licence.

Benefits

• £50,000 basic salary.
• Company van and fuel card.
• Mobile role covering London and the M25.
• Pension scheme.
• 20 days annual leave (negotiable).
• Overtime and out-of-hours call-out opportunities.

The successful candidate will be a hands‑on supervisor with a strong technical background in HVAC, mechanical and electrical maintenance. They will be confident leading engineers, managing client relationships, and ensuring the safe and successful delivery of maintenance works across multiple sites