Supervisor

Marston's PLC; Cirencester; On-site; GBP 23,000 - 24,000; Part time

Benefits offered by this job

30% off at pubs

£4.50 meal deal on shift

Flexible/part-time hours

Career progression opportunities

Marston's Rewards

Private healthcare

Pension scheme

High street discounts

Job summary

Marston's PLC is seeking a Supervisor at The Black Horse in Cirencester. The role involves leading a busy team, ensuring excellent guest experience and smooth shift operations, with opportunities to progress through internal pathways. The position offers reliable hours and flexibility with part-time options.

The role supports daily pub operations, emphasizing customer service, team leadership and efficient cash handling during opening and closing duties.

Qualifications

• Experience in a Supervisor or Team Leader role.
• Opening and closing, stocking, and cashing up.
• Delivering a high-quality guest experience.

Responsibilities

• Lead and motivate the pub team to deliver moments of joy.
• Ensure the business runs smoothly and profitably with the wider management team.
• Open and close shifts, stock management, and cash handling.

Skills

Leading and motivating others

Customer service

Initiative

Cash handling

Team leadership

Job description

Supervisor

Location: Cirencester

Salary: From £12.81 per hour

Hours: 35hrs per week

Reliable hours contract and flexible/part-time hours

Opportunities for progression

Privilege card discount

Marston's Rewards

Black Horse

Address: Cirencester, GL7 1QD

Job Description

We're on the lookout for a Supervisor to join our team!

Right at the heart of the pub - creating moments of joy. You'll be there supporting the team to deliver the everyday moments and those stand-out occasions. You'll thrive from an environment that is busy, varied, fast paced but most importantly - fun!

As Supervisor you'll:

• Have a natural talent for leading and motivating others, you'll share moments of joy with our team and guests.
• You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.
• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you:

If you have the determination to drive your development, we'll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

What you get from us:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Marston's. Where people make pubs.

Wellbeing

As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licensed Trade Charity.

Accommodation

The majority of our pub General Manager roles include optional on-site accommodation.

Award winning

Named as one of the UK's Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK's Best Employers list.

Bonus

Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme.

Competitive salaries

Opportunity to earn a great wage whilst having fun at work.

Long service

We reward loyalty with awards for key anniversary milestones.

Food and drink

Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift.

Pension scheme

All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes.

Private healthcare

Some of our roles offer access to a private healthcare scheme.

High street discount

An exciting range of high street, online discounts and cash back offers are available for all.

Employee discount

All of our employees receive a 30% discount on Marston's food and hotel stays.

Training and development

We're passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.