Supervisor

Maltsters' Arms Hotel (93145); Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Marston’s as a Supervisor at the Maltsters' Arms Hotel, where you'll lead a lively team in delivering memorable guest experiences. Benefit from a supportive environment that fosters your professional growth with opportunities to advance into management. Enjoy employee benefits including discounts, reliable hours, and a friendly atmosphere.

Benefits

30% off at all pubs, restaurants, and hotels

£4.50 meal deal option whilst on shift

Flexible and part time hours

Exciting range of high street discounts

Apprenticeship programmes

Qualifications

• Previous experience in a Supervisor or Team Leader role is essential.
• Ability to think on the spot and use initiative.

Responsibilities

• Lead and motivate the pub team.
• Ensure smooth running of shifts and manage all aspects when management is away.
• Deliver excellent customer service and maintain an enjoyable environment.

Skills

Leadership

Customer Service

Adaptability

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy.You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll:Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you:If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!

What you get from us:You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.