Supervisor FOH Supervisor · Cardiff

Pizza Pilgrims; Cardiff; On-site; Full time

Job summary

Pizza Pilgrims is seeking a passionate Restaurant Supervisor to enhance dining experiences across our award-winning pizzerias. This role involves managing health and safety, team training, and fostering an inclusive atmosphere while upholding our vibrant culture. Join us to help create lasting pizza memories for guests and develop your career with us as we expand across the UK.

Benefits

30hr week over 5 days

1 extra day holiday as 'Happiness Day'

Free food & espresso every day

Free after-work drinks

Team trips to Naples for management

Company-wide parties

Referral bonus for new hires

Free pizza for you & up to 3 friends

Career development opportunities

Qualifications

• Experience in restaurant operations and team management preferred.

Responsibilities

• Oversee health and safety standards and ensure food quality.
• Manage shifts and team performance.
• Gather customer feedback to improve service.

Skills

Customer feedback

Health & Safety

Team training

Job description

10 years ago Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on…

Nowadays we have over 20 award-winning pizzerias across the UK, we’ve got our own Pizza Academy where we run training workshops every day, and we’re also a BCORP - something we’re extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day.

We work hard because we think pizza makes people happier. As a Restaurant Supervisor you’ll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. Your responsibilities will also include;

• Health & Safety.
• Shift running.
• Stock management.
• Team training.
• Food quality.
• Customer feedback.
• And, we want to hear your ideas how we can introduce more people to dine with Pilgrims.

Whilst skills are important, representing our values is just as important too. These shape our team culture.

• ‘Push Yourself’ because we believe learning new skills and coming out of your comfort zone will help us improve as a team.
• ‘Be Yourself’ means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work.
• ‘Respect Others’ because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong.
• ‘Enjoy Yourself’ because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work.

Don’t take our word for it. In our most recent ‘happiness survey’ (team feedback survey)…

• Over 200 people said the thing they love most about working at Pilgrims is their team.
• Over 100 people said their favourite pizza perk was the amount of free pizza they get.
• And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims.
  
  

What's in it for you?

• £13.10 per hour +tronc starting at £3.25 per hour.
• 30hr week over 5 days
• Serious career development - We are opening 4 pizzerias this year & next.
• On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years).

Some of our favourite Pizza Perks include...

• 1 extra day holiday as “Happiness Day’ so you can do something that you love and makes you happy about outside of work.
• Team trips to Naples (management positions) & beyond to meet suppliers & try new pizzerias
• A tasty bonus every time you refer a friend to join.
• Free food & espresso every day - whole menu available & also deals with other restaurants
• A free after-work drinks (soft, beer or gin)
• 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!)
• Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends.

So, if you’ve got this far down the job advert, it might mean that we’re a perfect match. Click the apply button and one of the team will reach out to you soon.

Ciao!