Supermarket Shift Leader

Haven; Haven; Remote; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Dining discount up to 50%

Haven Holidays 20% off

In-store discounts

Free facilities access

Job summary

Haven on-park supermarket is seeking a Supermarket Shift Leader to lead assigned shifts, motivate the team, and ensure safe, compliant operations. You’ll manage stock, handle guest queries, and train new colleagues, delivering high-quality service to guests and owners.

The role offers full-time seasonal hours with a welcoming team environment, extensive training, and progression opportunities. Excellent leadership and communication skills are essential for success.

Qualifications

• Experience as a Team Leader or Supervisor in a supermarket or retail environment is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

Responsibilities

• Lead and support the team by assigning tasks and keeping workflow smooth.
• Deliver prompt, professional guest service and address complaints.
• Manage stock levels, deliveries, and tidy displays.
• Handle guest queries, creating a welcoming experience.
• Assist in training new team members on policies and procedures.
• Step up as shift leader when assigned.

Skills

Leadership

Communication

Customer service

Flexibility

Job description

**Position:** Supermarket Shift Leader **Type:** Full-Time / Seasonal **Pay Rates:** Up to £13.71 per hour depending on age Join our One Great Team here at Haven as a Supermarket Shift Leader, supporting our on-park supermarket to run smoothly and deliver a great experience for our guests and owners! In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. **Key Responsibilities** - Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service. - Provide prompt, professional guest service, addressing complaints and special requests. - Manage stock levels, check deliveries, and ensure shelves are well-stocked and displays tidy. - Handle guest queries or issues efficiently, creating a welcoming experience. - Assist in training new team members on company policies and procedures. - Participate in team duties while stepping up as the shift leader when assigned. **Requirements** - Experience as a Team Leader or Supervisor in a supermarket or retail environment is preferred but not essential; training and support will be provided. - Strong leadership and communication skills. - Detail-oriented, especially when handling food orders. - Committed to providing high-quality, customer-focused service. - Flexibility to work weekends, evenings, and holidays as needed.**What We Offer** - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! **How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]